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[General] Quiz High Pass-Rate Certified-Business-Analyst - Salesforce Certified Business A

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【General】 Quiz High Pass-Rate Certified-Business-Analyst - Salesforce Certified Business A

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Salesforce Certified Business Analyst Exam Sample Questions (Q118-Q123):NEW QUESTION # 118
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
  • A. The customer should be consulted.
  • B. The customer should be responsible.
  • C. The customer should be informed.
Answer: A
Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action. References:
https://trailhead.salesforce.com ... look/use-process-ma

NEW QUESTION # 119
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
  • A. Replace the specific feature with a goal.
  • B. Change the user story to the sales manager persona.
  • C. Add a quantifiable reason why the feature is needed.
Answer: C
Explanation:
Explanation
The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it more vague and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective. References:
https://trailhead.salesforce.com ... /write-user-stories

NEW QUESTION # 120
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
  • A. Put extra effort into following up with the SMEs.
  • B. Limit effort to contact the unresponsive SMEs.
  • C. Escalate the concern to the SMEs' manager.
Answer: C

NEW QUESTION # 121
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
  • A. Discuss and document specific pain points in existing processes to inform future project requirements.
  • B. Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
  • C. Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
Answer: B
Explanation:
Explanation
The business analyst should do in the first discovery meeting with stakeholders is to collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision. Discovery is a phase of a Salesforce project that aims to understand the current state of a business, identify its problems or needs, and define its goals or desired outcomes. In the first discovery meeting, the business analyst should work with stakeholders to establish a common understanding of CK's business context, such as its mission, vision, values, customers, competitors, performance indicators, etc. This can help the business analyst align stakeholders on a shared vision and strategy for the Salesforce implementation.Discussing and documenting specific pain points in existing processes may be part of discovery, but not in the first meeting. The business analyst should first understand the big picture of CK's business before diving into the details of its processes.Previewing potential Salesforce solutions and collecting feedback from stakeholders may be part of discovery, but not in the first meeting. The business analyst should first understand the problems or needs of CK's business before proposing any solutions. References:
https://trailhead.salesforce.com ... on-prep/customer-di
https://trailhead.salesforce.com ... n-prep/collaboratio

NEW QUESTION # 122
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
  • A. The who, what, and why of the user story
  • B. The acceptance criteria of the user story
  • C. The definition of done of the user story
Answer: A

NEW QUESTION # 123
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