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[General] ITIL ITIL-4-Transition Exam Questions Updates Are Free For 1 year

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【General】 ITIL ITIL-4-Transition Exam Questions Updates Are Free For 1 year

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ITIL 4 Managing Professional Transition exam is a four-day training course that provides a comprehensive understanding of the ITIL 4 framework. ITIL-4-Transition course covers four modules: Create, Deliver and Support, Drive Stakeholder Value, High-Velocity IT, and Direct Plan and Improve. ITIL-4-Transition course material includes case studies, practical exercises, and sample exam questions to help IT professionals prepare for the certification exam.
ITIL 4 Managing Professional Transition Exam is designed to help IT professionals transition to the latest version of the ITIL framework. ITIL 4 is the latest iteration of the globally recognized IT service management framework, and it introduces new concepts and practices that are relevant to modern IT organizations. The ITIL 4 Managing Professional Transition Exam is an important step for IT professionals who want to demonstrate their knowledge and proficiency in the latest ITIL practices.
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ITIL-4-Transition exam is specifically designed for individuals who have already achieved the ITIL v3 Foundation certification. ITIL-4-Transition Exam is ideal for IT professionals who are interested in updating their knowledge and skills to the latest version of ITIL. It is a great way to demonstrate your commitment to staying up-to-date with the latest industry standards and best practices.
ITIL 4 Managing Professional Transition Sample Questions (Q30-Q35):NEW QUESTION # 30
An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?
  • A. Use feedback from service reviews to assess value realization
  • B. Collect customer experience and service level metrics
  • C. Conduct satisfaction surveys after service interactions
  • D. Gather customer service performance metrics and map to SLAs
Answer: B
Explanation:
Explanation
The best way for the organization to collect the information needed to address the complaints is to collect customer experience and service level metrics. Customerexperience metrics are measures of how customers perceive the quality and value of the service and the interactions they have with the service provider. Service level metrics are measures of how well the service meets the agreed requirements and expectations of the customers and users. By collecting both types of metrics, the organization can identify the gaps and issues in the service delivery and the customer journey, and take actions to improve them. Some examples of customer experience metrics are customer satisfaction, net promoter score, customer effort score, and customer loyalty.
Some examples of service level metrics are availability, reliability, performance, and incident resolution time.
References:https://www.axelos.com/resource-hub/blog/itil-4-leads-to-value
https://www.genroe.com/blog/what ... -itil-framework/861

NEW QUESTION # 31
An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?
  • A. Lean OK
  • B. DevOps
  • C. Site reliability engineering
  • D. Safety culture
Answer: A
Explanation:
Lean OK is an approach that would be most helpful for an organization that wants to become more efficient by reducing the amount of unnecessary work they do. Lean OK is a combination of Lean and OKR (Objectives and Key Results), which are two complementary methodologies that aim to optimize value creation and eliminate waste. Lean is a philosophy and a set of principles and practices that focus on delivering value to customers and stakeholders, minimizing waste and inefficiencies, and continuously improving processes and products. OKR is a goal-setting and management framework that helps organizations align their objectives with their vision and strategy, communicate and track their progress, and measure their outcomes and impact. By using Lean OK, an organization can define clear and ambitious objectives that are aligned with customer needs and organizational goals, and set measurable and achievable key results that indicate how well the objectives are met. Lean OK also helps the organization to identify and eliminate any activities or processes that do not contribute to value creation or goal achievement, and to prioritize and optimize the ones that do. Lean OK enables the organization to become more efficient, effective, agile, and customer-centric. References:
https://unichrone.com/blog/it-service-management/lean-itil/
https://www.atlassian.com/blog/t ... r-you-and-your-team

NEW QUESTION # 32
A good way to apply the ITIL guiding principle "keep it simple and practical" is to:
  • A. Communicate so that the audience will hear
  • B. Re-use nothing from the current state
  • C. Adopt a practice which is easy to follow
  • D. Understand that fast does not mean incomplete
Answer: C
Explanation:
Comprehensive Explanation:
The guiding principle Keep it simple and practical advises:
* Use the minimum number of steps required.
* Eliminate unnecessary complexity.
* Choose simple, easy-to-follow solutions whenever possible.
Option C aligns directly with this: adopting a simple, easy-to-use practice reflects the core idea of keeping things simple and practical.

NEW QUESTION # 33
An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?
  • A. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations
  • B. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes
  • C. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
  • D. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
Answer: B
Explanation:
The best way to start working on developing new services while addressing the issues faced by the IT department is to develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes. This is because ITIL 4 emphasizes the importance of co-creating value with customers and focusing on the outcomes that they need and want, rather than just the outputs that the service provider delivers1. By understanding the customers' goals and expectations, the IT department can design and deliver services that are aligned with the customer's needs, preferences, and context, and that provide value for both parties2. Moreover, by tracking the customers' goals and expectations throughout the service lifecycle, the IT department can ensure that the service remains relevant, effective, and efficient, and that any changes or improvements are based on customer feedback and satisfaction3.
Developing a clear set of system requirements and tracking each of them from start to finish to ensure that the delivered service meets the stated requirements (option A) is not the best way to start working on developing new services, because it focuses on the functional aspects of the service, rather than the outcomes that the customer values. System requirements are the specifications of what the service should do, but they do not necessarily reflect the customer's needs, wants, and context. Therefore, a service that meets the system requirements may not meet the customer's expectations or provide value for them4.
Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service (option C) is not the best way to start working on developing new services, because it does not involve the customer in the service design and delivery process. Senior management may have a different perspective and agenda than the customer, and may not fully understand the customer's goals and expectations. Therefore, involving senior management alone may not result in a service that meets the customer's needs or provides value for them. Moreover, organizational change management is a process that helps the organization adapt to changes in the internal or external environment, but it does not necessarily address the issues faced by the IT department in developing new services.
Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations (option D) is not the best way to start working on developing new services, because it assumes that the IT department already knows what the customer expects from the service.
However, without developing a clear understanding of the customer's goals and expectations, the IT department may not be able to identify the areas that need improvement or the capabilities that are required to deliver the service in a way that meets customer expectations. Therefore, assessing and improving capabilities of IT teams is a secondary step that should follow after developing a clear understanding of the customer's goals and expectations.
Therefore, the best way to start working on developing new services while addressing the issues faced by the IT department is to develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes. 1: ITIL 4 Foundation, page 4 2: ITIL 4 Foundation, page 6 3: ITIL 4 Foundation, page 8 4: ITIL 4 Foundation, page 9 : ITIL 4 Foundation, page 10 : ITIL 4 Foundation, page 11 : ITIL 4 Foundation, page 12

NEW QUESTION # 34
Which activity is NOT recommended by the "start where you are" guiding principle?
  • A. Discarding existing processes before assessing their usefulness
  • B. Using source data to avoid unintentional data distortion found in reports
  • C. Applying risk management when considering introducing new processes
  • D. Involving people who are not familiar with a service when observing and assessing its activities
Answer: A
Explanation:
Comprehensive Explanation:
Start where you are emphasizes:
* Do not discard what you have until you understand it.
* Assess the current state based on evidence, not assumptions.
* Use source data and accurate observation.
Option D violates the principle because it suggests removing existing processes before evaluation, which ITIL specifically warns against.

NEW QUESTION # 35
......
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