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Salesforce Plat-Admn-301 Exam | Test Plat-Admn-301 King - Latest updated of Trus
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Salesforce Plat-Admn-301 Exam Syllabus Topics:| Topic | Details | | Topic 1 | - Process Automation: This section of the exam measures skills of Salesforce Consultant and covers choosing the right automation tools to solve complex business problems. It focuses on understanding the capabilities and limitations of declarative tools, identifying the right troubleshooting methods, and applying automation correctly within Salesforce’s order of execution. This section emphasizes designing efficient, scalable automation using workflow tools, flows, and other declarative features.
| | Topic 2 | - Security and Access: This section of the exam measures the skills of Salesforce Administrator and covers how record-level access, field access, and sharing models impact data visibility across the system. It focuses on understanding controlled-by-parent relationships, territory management, role hierarchies, and access to reports, dashboards, and email folders. It also includes comparing custom profiles, permission sets, and delegated administration, along with evaluating different authentication methods. The section also addresses the structure of business models such as person accounts, standard accounts, contacts, and contact-to-multiple-account relationships.
| | Topic 3 | - Objects and Applications: This section of the exam measures the skills of a Salesforce Business Analyst and covers selecting appropriate object and application-level solutions to meet business needs. It focuses on identifying when to use master-detail relationships, lookups, junction objects, related lists, record types, Schema Builder, and Object Creator. The section also includes improving UI and user experience using App Manager, Lightning App Builder, Dynamic Forms, standard Lightning components, console apps, and tools like the Lightning page analyze button.
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Salesforce Certified Platform Administrator II Sample Questions (Q47-Q52):NEW QUESTION # 47
Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?
- A. Escalation Rules
- B. Macros
- C. Omni-Channel
- D. Knowledge Component
Answer: C
Explanation:
Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.
NEW QUESTION # 48
AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.
What should the administrator do to configure the account page layout?
- A. Display the related accounts related list on the page layout.
- B. Display the related contacts related list and add the direct field.
- C. Display the contacts related list and add the related field.
- D. Display both the contacts and the related contacts related lists.
Answer: B
Explanation:
Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field indicates whether a contact is directly associated with an account or not. By adding this field to the related list, users can easily see which contacts are direct and which are not.
References: https://help.salesforce.com/s/ar ... unts.htm&type=5
https://help.salesforce.com/s/ar ... ield.htm&type=5
NEW QUESTION # 49
The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type.
What is likely causing the record type discrepancy?
- A. A validation rule is preventing the record type from being updated.
- B. The new Case Owner needs permissions to the new record type.
- C. A Case assignment rule is preventing the record type from being updated.
- D. The Automated Case User needs permissions to the new record type.
Answer: D
Explanation:
The Automated Case User is the default user for cases created via Email-to-Case. This user needs to have permissions to the new record type in order to assign it to the incoming cases. If the Automated Case User does not have the permissions, the cases will receive a different record type based on the organization-wide default settings. References: https://help.salesforce.com/s/ar ... case.htm&type=5
https://help.salesforce.com/s/ar ... user.htm&type=5
NEW QUESTION # 50
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
- A. Contacts to Multiple Accounts
- B. Campaign Members
- C. Leads
- D. Person Accounts
Answer: A,D
Explanation:
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account. References: https://help.salesforce.com/s
/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
account_contact_rel_overview.htm&type=5
NEW QUESTION # 51
AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?
- A. The Contact has Indirect relationships to other Accounts.
- B. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
- C. A primary Account relationship Is required on a Contact regardless of the page layout settings.
- D. Private Contacts need to be enabled in Setup.
Answer: C
Explanation:
When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary Account relationship. This relationship is required on a Contact regardless of the page layout settings and cannot be removed unless the Contact is deleted or merged with another Contact. References: https://help.salesforce.com
/s/articleView?id=sf.shared_contacts_set_up.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
shared_contacts_considerations.htm&type=5
NEW QUESTION # 52
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