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[General] H21-287_V1.0 Mock Test, Test H21-287_V1.0 Sample Online

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【General】 H21-287_V1.0 Mock Test, Test H21-287_V1.0 Sample Online

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q24-Q29):NEW QUESTION # 24
In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?
  • A. The agent's login information.
  • B. The time of day the interaction started.
  • C. The customer's identity, previous interaction history, and the current state of their issue.
  • D. The network IP address of the customer's device.
Answer: C

NEW QUESTION # 25
In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?
  • A. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
  • B. A method for agent authentication.
  • C. A protocol for video calls.
  • D. A type of audio codec.
Answer: A

NEW QUESTION # 26
In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?
  • A. It can only be done if the voice call is placed through a special link in the chat window.
  • B. It requires a shared session database that both the chat server and CTI can access with a common session ID.
  • C. It is impossible to achieve without the customer providing an identifier each time.
  • D. The UAP automatically handles this without any additional configuration.
Answer: B

NEW QUESTION # 27
For a global AICC deployment, which technique is used to minimize latency for agents and customers in different continents?
  • A. Increasing the bandwidth of the WAN links.
  • B. Using a single codec for all calls.
  • C. Using a global load balancer to direct users to the nearest regional AICC instance.
  • D. Deploying a single, centralized AICC cluster in one data center.
Answer: C

NEW QUESTION # 28
In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)
  • A. 10 Erlangs
  • B. 5 Erlangs
  • C. 1200 Erlangs
  • D. 20 Erlangs
Answer: A

NEW QUESTION # 29
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