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[General] Reliable ITIL4-DPI Test Dumps & ITIL4-DPI Dumps PDF

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【General】 Reliable ITIL4-DPI Test Dumps & ITIL4-DPI Dumps PDF

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To help applicants prepare successfully according to their styles, we offer three different formats of ITIL4-DPI exam dumps. These formats include desktop-based ITIL4-DPI practice test software, web-based ITIL ITIL4-DPI Practice Exam, and ITIL 4 Strategist: Direct, Plan and Improve (DPI) dumps pdf format. Our customers can download a free demo to check the quality of ITIL4-DPI practice material before buying.
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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q40-Q45):NEW QUESTION # 40
An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.
Which is an appropriate method for this?
  • A. Provide managers with the tools they need to manage people through the change
  • B. Provide responses to frequently asked questions (FAQ) on a website
  • C. Send frequent email updates explaining the importance of the change
  • D. Ask managers to provide information about staff attitudes to the change
Answer: A
Explanation:
In DPI, effective OCM requiresequipping managers with tools and methodsto gather feedback and support their teams. This enablesdirect two-way communicationand trust-building. Options A, B, and C are one-way communication or indirect channels, which limit genuine feedback. DPI emphasizes thatline managers are closest to employeesand play a key role in gauging attitudes, resistance, and suggestions.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - feedback and manager involvement")

NEW QUESTION # 41
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?
  • A. Identify tools that will be used to develop and deploy the service
  • B. Identify utility and warranty requirements for the service
  • C. Identify practices that will be used to create and manage the service
  • D. Identify and involve stakeholders in the service
Answer: D
Explanation:
According to DPI, thefirst step in value stream planning is to involve stakeholders. Stakeholders help identify requirements, expectations, and dependencies, ensuring the value stream design supportsutility (fit for purpose) and warranty (fit for use). Tools and practices (A and B) come later, once needs are clarified.
Utility and warranty requirements (C) are critical, but they must be establishedwith stakeholder input, not in isolation.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - stakeholder involvement in design")

NEW QUESTION # 42
A company has a new, global line of business that has changed how the IT department supports the systems.
Recognizing the need for two-way communication for the required changes, IT managers need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
  • A. Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
  • B. Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback
  • C. Establish office hours where staff are encouraged to visit without appointments and discuss their concerns
  • D. Publish a printed weekly newsletter that clearly and consistently communicates change
Answer: B
Explanation:
DPI emphasizesusing existing, familiar, and effective communication channelsto encourage staff feedback and engagement. By leveraging collaboration tools that teams already use (Option A), managers minimize resistance and maximize participation. Option B is localized and limited in scale. Option C delays feedback until a project is implemented. Option D is one-way communication, not interactive.
(Reference: ITIL 4 Strategist DPI, section on "OCM - communication and feedback channels")

NEW QUESTION # 43
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
  • A. Ensure that any identified exceptions are excluded from the policy to improve clarity
  • B. Engage with stakeholders to ensure that as much detail as possible is included in the policy
  • C. Ensure that all teams involved in incident resolution collaborate in the development of the policy
  • D. Implement the policy for service desk staff before informing other affected support teams
Answer: C
Explanation:
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "olicy creation - stakeholder involvement and collaboration")

NEW QUESTION # 44
An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.
Which guiding principle are they applying?
  • A. Focus on value
  • B. Keep it simple and practical
  • C. Collaborate and promote visibility
  • D. Think and work holistically
Answer: C
Explanation:
The DPI guidance emphasizescollaboration and visibilityas essential principles in planning. By ensuringall stakeholders at every level are engaged, the organization promotes shared ownership and transparency.
"Focus on value" (A) targets alignment to business outcomes, "Think and work holistically" (B) refers to systems thinking, and "Keep it simple and practical" (D) ensures clarity. The scenario most directly reflects collaboration and visibility.
(Reference: ITIL 4 Strategist DPI, section on "Guiding principles - Collaborate and promote visibility")

NEW QUESTION # 45
......
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