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[General] The best Test FS-Con-101 Dump–The Latest Best Study Material for Salesforce FS-C

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【General】 The best Test FS-Con-101 Dump–The Latest Best Study Material for Salesforce FS-C

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Salesforce Certified Field Service Consultant Sample Questions (Q50-Q55):NEW QUESTION # 50
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
  • A. Add new status to Status Transitions.
  • B. Add new Status to the Case.
  • C. Add the Status Transitions to the Technicians' Profile.
  • D. Add new Status to the Service Appointment.
Answer: A,D
Explanation:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. References:https://help.salesforce.com/s
/articleView?id=sf.fs_status_transitions.htm&type=5

NEW QUESTION # 51
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
  • A. Define a Visualforce page that creates a newService Appointment record.
  • B. Define a Quick Action that creates a new Service Appointment record.
  • C. Define a Visualforce page that creates a new Work Order record.
  • D. Define a Quick Action that creates a new Work Order record.
Answer: D
Explanation:
Soft Boundariesand Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory asthe service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/ar ... cies.htm&type=5

NEW QUESTION # 52
An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
  • A. Customer first scheduling
  • B. Emergency scheduling
  • C. Global optimization
  • D. Resource Schedule optimization
Answer: C
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority. It can be used when an extreme weather situation impacts both the volume of work and number of available resources at Universal Containers. Resource Schedule optimization is a process that reschedules service appointments assigned to a specific resource based on predefined criteria such as traveltime or priority. It would not address the impact on other resources or unassigned service appointments. Emergency scheduling is a process that assigns emergency service appointments to available resources based on predefined criteria such as travel time or priority. It would not address the impact on existing service appointments or non-emergency service appointments. Customer first scheduling is a process that assigns service appointments based on customer preferences such as preferred time slots or preferred resources. It would not address the impact on resource availability or service level agreements. References: https://help.salesforce.com/s/ar ... imization_overview.
htm&type=5 https://help.salesforce.com/s/ar ... imization_overview.
htm&type=5 https://help.salesforce.com/s/ar ... cheduling_overview.
htm&type=5https://help.salesforce.com/s/ar ... cheduling_overview.
htm&type=5

NEW QUESTION # 53
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?
  • A. Assigned Resources, Qwner of Service Appointment and members of User Territory
  • B. Assigned Resources, Owner of Service Appointment and members of Service Territory
  • C. Owner of Service Appointment and members of User Territory
  • D. Owner of Service Appointment and members of Service Territory
Answer: B
Explanation:
This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record. References:
https://help.salesforce.com/s/ar ... ules.htm&type=5

NEW QUESTION # 54
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
  • A. Field Service Lightning Mobile License
  • B. Field Service Lightning Admin Permissions
  • C. Field Service Lightning Scheduling License
  • D. Field Service Lightning Standard Permissions
Answer: B
Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings onthe Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/ar ... ions.htm&type=5

NEW QUESTION # 55
......
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