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[General] ITIL-4-BRM Valid Exam Topics & Latest ITIL-4-BRM Exam Testking

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【General】 ITIL-4-BRM Valid Exam Topics & Latest ITIL-4-BRM Exam Testking

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 2
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 3
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 4
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 5
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q28-Q33):NEW QUESTION # 28
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
  • A. A financial controller who has little interest in a project
  • B. A senior manager who has control of a project
  • C. End users who have no control over or interest in the software they use
  • D. A business relationship manager who wants to ensure that a service fulfils the customer's needs
Answer: C
Explanation:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.

NEW QUESTION # 29
Which is an example of the 'Prepare the team' step of Gemba walks?
  • A. A relationship manager discusses the findings of a Gemba walk with other stakeholders
  • B. A relationship manager records the findings of observing the negotiation of service targets
  • C. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
  • D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
Answer: C
Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 30
What is the LOWEST level at which capability criteria related to practice automation is typically defined?
  • A. Level 3
  • B. Level 1
  • C. Level 4
  • D. Level 5
Answer: C
Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

NEW QUESTION # 31
Which BEST describes the service relationship journey?
  • A. The actions that service consumers undertake to be able to use a provider's services
  • B. The experience consumers have as a result of service interactions with a service provider
  • C. The actions that a service provider undertakes to build a relationship with service consumers
  • D. The steps a service consumer and a service provider undertake together to co-create value
Answer: D
Explanation:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

NEW QUESTION # 32
Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?
  • A. What are the events to monitor and process?
  • B. Who is responsible for managing the relationship?
  • C. Is escalation required?
  • D. What is the role of BRM in each value stream?
Answer: B
Explanation:
Determining "Who is responsible for managing the relationship?" is central to identifying stakeholders and selecting the appropriate relationship model.

NEW QUESTION # 33
......
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