Open the auxiliary access

Firefly Open Source Community

   Login   |   Register   |
New_Topic
Firefly Open Source Community › Embedded Board › Firefly-RK3128› Free PDF Salesforce - Trustable ADX261 - Administer ...
New Topic
Print Previous Topic Next Topic

[General] Free PDF Salesforce - Trustable ADX261 - Administer and Maintain Service Cloud C

mattwil903

132

Credits

0

Prestige

0

Contribution

registered members

Rank: 2

Credits
132

【General】 Free PDF Salesforce - Trustable ADX261 - Administer and Maintain Service Cloud C

Posted at yesterday 18:18      View：19 | Replies：0        Print      Only Author   [Copy Link] 1#
BTW, DOWNLOAD part of Exam4Free ADX261 dumps from Cloud Storage: https://drive.google.com/open?id=1Fg_O3tGqzc93qSFL9XfQXUWWs88F3E2j
Administer and Maintain Service Cloud (ADX261) exam dumps offers are categorized into several categories, so you can find the one that's right for you. ADX261 practice exam software uses the same testing method as the real ADX261 exam. With ADX261 exam questions, you can prepare for your Administer and Maintain Service Cloud (ADX261) certification exam. Job proficiency can be evaluated through ADX261 Exam Dumps that include questions that relate to a company's ideal personnel. These Salesforce ADX261 practice test feature questions similar to conventional scenarios, making scoring questions especially applicable for entry-level recruits and mid-level executives.
Salesforce ADX261 is an exam that focuses on the administration and maintenance of Service Cloud. Administer and Maintain Service Cloud certification is designed for individuals who have experience in administering Salesforce Service Cloud and are looking to take their skills to the next level. ADX261 Exam covers a wide range of topics, including case management, knowledge management, service analytics, and contact center management.
New Guide ADX261 Files | ADX261 Braindumps TorrentThe development of science and technology makes our life more comfortable and convenient, which also brings us more challenges. Many company requests candidates not only have work experiences, but also some professional certifications. Therefore it is necessary to get a professional Salesforce certification to pave the way for a better future. The ADX261 question and answers produced by our company, is helpful for our customers to pass their ADX261 exams and get the ADX261 certification within several days. Our ADX261 exam questions are your best choice.
Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is an essential certification for Salesforce administrators who want to specialize in Service Cloud administration. ADX261 exam is designed to evaluate the candidate's knowledge and skills in managing and maintaining the Service Cloud platform, and it covers a wide range of topics related to Service Cloud solutions. Candidates who pass the exam will be recognized as experts in Service Cloud administration and will be equipped to design, implement, and manage Service Cloud solutions that meet the needs of the business.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q50-Q55):NEW QUESTION # 50
A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?
  • A. Verify that users have access to the Chat public group.
  • B. Verify that users are assigned the Chat feature license.
  • C. Verify that users have access to the Chat buttons.
  • D. Verify that users are assigned the Chat user profile
Answer: B

NEW QUESTION # 51
Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of the problem.
Following best practices, which solution should a consultant recommend?
  • A. Email-to-Case
  • B. Web-to-Case
  • C. AppExchange package
Answer: A

NEW QUESTION # 52
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses.
Which feature meets this requirement most effectively?
  • A. Einstein Case Wrap-Up
  • B. Einstein Article Recommendations
  • C. Einstein Reply Recommendations
Answer: C
Explanation:
Einstein Reply Recommendations use AI to suggest responses to agents during messaging sessions, automating standard replies and improving efficiency. This feature helps reduce the time spent by agents on crafting responses, thereby enhancing the quality of customer interactions with minimal configuration effort.

NEW QUESTION # 53
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.
Which solution should the consultant recommend to meet the requirements?
  • A. Omni Channel with Queue-Based Routing
  • B. Omni-Channel with Capacity-Based Routing
  • C. Omni-Channel with Einstein Case Routing
Answer: C
Explanation:
To meet the requirements of providing support through multiple channels with a consistent customer experience, Omni-Channel with Einstein Case Routing is recommended. This solution uses AI to route cases to the most appropriate agent based on their certification and product line expertise, ensuring that customers receive knowledgeable and consistent support across all channels.

NEW QUESTION # 54
Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?
  • A. Configure Web-to-Case and use assignment rules,
  • B. Create queues with support agents and use assignment rules.
  • C. Predefine case teams and use assignment rules.
Answer: B
Explanation:
To efficiently distribute cases and get the right people involved for quicker resolution, creating queues that group support agents by expertise or function and utilizing assignment rules to automatically route cases to the appropriate queues is recommended. This approach streamlines case distribution, ensuring cases are handled by agents best equipped to resolve them promptly.

NEW QUESTION # 55
......
New Guide ADX261 Files: https://www.exam4free.com/ADX261-valid-dumps.html
BTW, DOWNLOAD part of Exam4Free ADX261 dumps from Cloud Storage: https://drive.google.com/open?id=1Fg_O3tGqzc93qSFL9XfQXUWWs88F3E2j
https://www.free4dump.com
Reply

Use props Report

Return to List
High mode
B Color Image Link Quote Code Smilies
You need to log in before you can reply Login | Register

This forum Credits Rules

  •  

Service Hotline : (+86)18688117175
Contact us
E-mail : global@t-firefly.com
Copyright © 2014-2022, FIREFLY TECHNOLOGY CO.,LTD. All Rightts Reserved. 粤ICP备14022046号-2
Quick Reply Back to top Back to list