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[General] ADX261 Guide Covers 100% Composite Exams

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【General】 ADX261 Guide Covers 100% Composite Exams

Posted at yesterday 14:13      View：8 | Replies：0        Print      Only Author   [Copy Link] 1#
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Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is a globally recognized certification program that enhances the candidate's credibility and marketability. Administer and Maintain Service Cloud certification program is recognized by leading organizations worldwide, and certified professionals are in high demand. Administer and Maintain Service Cloud certification program also provides access to exclusive Salesforce events, webinars, and forums, which offer valuable insights into the latest service cloud trends and best practices.
Salesforce ADX261 (Administer and Maintain Service Cloud) Exam is a certification exam that focuses on the skills and knowledge required to administer and maintain the Service Cloud platform. ADX261 exam is designed for professionals who work with the Service Cloud platform and want to demonstrate their expertise in managing the platform effectively. ADX261 exam covers a range of topics, including service setup, case management, service console, knowledge management, and more.
New Salesforce ADX261 Braindumps & Valid Dumps ADX261 FreeAs is known to us, getting the newest information is very important for all people to pass the exam and get the certification in the shortest time. In order to help all customers gain the newest information about the ADX261 exam, the experts and professors from our company designed the best ADX261 test guide. The experts will update the system every day. If there is new information about the exam, you will receive an email about the newest information about the ADX261 Learning Materials. We can promise that you will never miss the important information about the ADX261 exam.
Salesforce ADX261 exam covers a range of topics related to Service Cloud administration and maintenance, including case management, knowledge management, service entitlements, and Omni-Channel. ADX261 exam is made up of 60 multiple-choice questions, and test-takers have 105 minutes to complete it. A passing score is 65%, and the exam fee is $200. Successful completion of the ADX261 Exam demonstrates that an individual has the knowledge and skills required to effectively administer and maintain the Service Cloud platform and can be trusted to manage Service Cloud environments for organizations.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q125-Q130):NEW QUESTION # 125
Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.
What is the recommended license to meet the requirement?
  • A. Social Service Pro add-on
  • B. Service Cloud User feature license
  • C. Einstein Social Insights add-on
  • D. Einstein Reply Recommendations
Answer: B

NEW QUESTION # 126
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents" daily call volume, including related case and contact information.
How should the consultant recommend the report be created?
  • A. Set up a reporting snapshot of the case, contact and activity objects.
  • B. Customize the My Teams Calls this week standard report.
  • C. Build a Summary report on Products and Activities.
  • D. Create a Custom Report type with activities as the primary object.
Answer: D
Explanation:
Creating a Custom Report type with activities as the primary object is the recommended way to create a report on agents' daily call volume, including related case and contact information. A Custom Report type is a type of report that allows you to select the objects and fields that you want to report on, as well as define the relationships between the objects. By selecting activities as the primary object, you can report on the calls that agents have made or received, as well as filter them by date, duration, or status. By selecting case and contact as related objects, you can report on the details of the cases and contacts that are associated with the calls, such as case number, case owner, contact name, or contact phone number. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Create Custom Report Types

NEW QUESTION # 127
Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.
What is the recommended feature to improve productivity?
  • A. Lightning Utility Bar
  • B. Macros
  • C. Quick Text
  • D. Service Console
Answer: B

NEW QUESTION # 128
Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?
  • A. Create a screen flow to change the case owner and bypass the new ownership email.
  • B. Instruct users to uncheck the "Send notification email" checkbox when changing the owner.
  • C. Uncheck the "Notify Case Owners when Case Ownership Changes" checkbox in Support Settings.
Answer: C

NEW QUESTION # 129
Universal Containers (UC) is preparing to implement Service Cloud and wants to onboard its global support team. UC is gathering feedback from the support team about how they will use Service Cloud. Requirements gathering sessions have resulted in a large set of deliverables.
What should a consultant recommend as the next step?
  • A. Identify and prioritize the requirements for the minimum viable product.
  • B. Prioritize the requirements based on the stakeholder who submitted them.
  • C. Prioritize the requirements based on requests from the regions.
Answer: A

NEW QUESTION # 130
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