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[General] Review FS-Con-101 Guide - FS-Con-101 Books PDF

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【General】 Review FS-Con-101 Guide - FS-Con-101 Books PDF

Posted at 2/13/2026 04:05:05      View：55 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Field Service Consultant Sample Questions (Q144-Q149):NEW QUESTION # 144
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
  • A. Add the Languagefield to the Contact Page Layout.
  • B. Update the Default Language of the Organization.
  • C. Add the Service Report Language field to the Work Order Page Layout.
  • D. Update the Language of the current User.
Answer: C
Explanation:
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:https://help.salesforce.com/s/articleView?id=sf.
fs_service_reports_language.htm&type=5

NEW QUESTION # 145
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers
  • A. High Intensity
  • B. EmergencyPolicy
  • C. Customer First
  • D. Soft Boundaries
Answer: C,D
Explanation:
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/ar ... cies.htm&type=5

NEW QUESTION # 146
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers
  • A. Create the work skills using Setup. Manually as Resources.
  • B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
  • D. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Answer: A,D

NEW QUESTION # 147
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
  • A. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
  • B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
  • C. Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
  • D. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
Answer: C
Explanation:
A Work Order can have only one Price Book associated with it, which is determined by the Price Book selected on the Work Type. To use products from different Price Books on the same Work Order, the price on Work Order Line Items for products on other Price Books can be overridden manually or by using automation tools such as Process Builder or Apex triggers. Creating one Work Order for each Price Book or using Work Types to assign Price Books to each Work Order Line Item would not allow using products from different Price Books on thesame Work Order. References: https://help.salesforce.com/s/articleView?id=sf.
fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.
htm&type=5https://help.salesforce.com/s/ar ... tems.htm&type=5

NEW QUESTION # 148
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers
  • A. Configure and run the User Territory Sharing Job in Field Service Settings.
  • B. Add the resources assigned to the Service Territory's Member related list.
  • C. Assign a new user territory and add each of the assigned service resources.
  • D. Create a new user territory associated with the Service Territory and dispatcher.
Answer: A,D
Explanation:
User Territories are records that associate users with service territories for sharing purposes[90]. Creating a new user territory associated with the Service Territory and dispatcher would allow giving access to all relevant Midwest records by linking them with their corresponding service territory[91]. Configuring and running the User Territory Sharing Jobin Field Service Settings would allow updating sharing rules based on user territories automatically at regular intervals such as daily or weekly[92]. Assigning a new user territory and adding each of the assigned service resources would not give access to all relevant Midwest records

NEW QUESTION # 149
......
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Posted at before yesterday 21:53        Only Author  2#
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