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[General] Reliable ITIL Practice Questions - Actual ITIL Test Answers

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【General】 Reliable ITIL Practice Questions - Actual ITIL Test Answers

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EXIN ITIL Foundation (V4) Sample Questions (Q179-Q184):NEW QUESTION # 179
Which process is responsible for managing all service requests from users?
  • A. Incident management
  • B. Request fulfilment
  • C. Change fulfilment
  • D. Event management
Answer: B

NEW QUESTION # 180
What is a recommendation of the 'focus on value' guiding principle?
  • A. Focus on value for the service provider first
  • B. Focus on the value of new and significant projects first
  • C. Make 'focus on value' a responsibility of the management
  • D. Focus on value at every step of the improvement
Answer: D

NEW QUESTION # 181
What can a service remove from the consumer and impose on the consumer?
  • A. Asset
  • B. Cost
  • C. Outcome
  • D. Utility
Answer: B

NEW QUESTION # 182
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
  • A. additional measurements
  • B. revised processes
  • C. new methods
  • D. existing information
Answer: D

NEW QUESTION # 183
What body exists to support the authorisation of changes and to assist Change Management in the assessment and prioritization of changes?
  • A. The Change Implementer
  • B. The Change Manager
  • C. The Change Advisory Board
  • D. The Change Authorisation Board
Answer: C

NEW QUESTION # 184
......
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