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Reliable Information-Technology-Management Exam Price, Test Information-Technolo

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Reliable Information-Technology-Management Exam Price, Test Information-Technolo

Posted at yesterday 21:40      View：7 | Replies：0        Print      Only Author   [Copy Link] 1#
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WGU Information Technology Management QGC1 Sample Questions (Q40-Q45):NEW QUESTION # 40
Which benefit does a prototype provide to a client?
  • A. Blueprint of the entire project
  • B. Detailed instructions for development
  • C. Demonstration of interaction with the interface
  • D. Static example of the finished product
Answer: C
Explanation:
* Purpose of a Prototype:
* A prototype is an interactive model that demonstrates how a system or interface works.
* It allows clients to experience the functionality and interaction before full-scale development.
* Why Other Options Are Incorrect:
* Option Arototypes are not detailed development instructions.
* Option Crototypes are not blueprints but are functional models.
* Option Drototypes are dynamic and interactive, unlike static examples.
References:
* "rototyping in Software Development" - Gartner
* Best Practices in Prototyping - Agile Alliance

NEW QUESTION # 41
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?
  • A. Focus on problems rather than solutions
  • B. Know the audience and speak to their level of knowledge
  • C. Brevity is key because of time constraints
  • D. Be through and provide all the technical details
Answer: B
Explanation:
* Importance of Audience Awareness for IT Leaders:
* When presenting to theboard of directors, it is critical to tailor the content to their level of technical understandingand focus onstrategic implicationsrather than technical details.
* The board typically focuses onbusiness outcomes,risks, andopportunities, not technical minutiae.
* Key Considerations:
* Highlighthow IT initiatives align with business goalsand deliver value.
* Use concise, clear, and non-technical language while ensuring key points are well-supported with data.
* Incorrect Options Analysis:
* A. Provide all technical details:The board is more interested in business-level insights.
* B. Focus on problems:Solutions and strategic outcomes are more relevant to the board.
* C. Brevity:While being concise is important, it should not come at the cost of clarity or relevance.
References and Documents of Information Technology Management:
* "Effective Communication Strategies for IT Leaders" (Harvard Business Review).
* ITIL Leadership and Communication Practices (Axelos).

NEW QUESTION # 42
What is an advantage of using a trusted third party to confirm correlations between users and public keys in disaster recovery planning?
  • A. Protects against encrypted attacks
  • B. Provides authentication and authorization
  • C. Monitors enclosures
  • D. Features full-time monitoring
Answer: B
Explanation:
* Role of a Trusted Third Party:
* Trusted third parties, like Certificate Authorities (CAs), validate the correlation between users and public keys.
* They ensure secure communication by providing authentication (verifying user identity) and authorization (granting access rights).
* Advantages in Disaster Recovery Planning:
* Simplifies secure communication during recovery processes.
* Provides a trusted mechanism for verifying identities and preventing unauthorized access.
* Why Other Options Are Incorrect:
* Option A (Monitors enclosures):Not related to public key verification.
* Option B (Protects against encrypted attacks):While encryption enhances security, it is not the purpose of a trusted third party.
* Option D (Features full-time monitoring):Not a function of trusted third parties like CAs.
References:
* Public Key Infrastructure (PKI) Best Practices - NIST SP 800-32
* Role of Trusted Third Parties in Disaster Recovery - Gartner Research

NEW QUESTION # 43
Which epolicy is the starting point and the umbrella for all other policies the organization might establish?
  • A. Computer use
  • B. Email privacy
  • C. Acceptable use
  • D. Information privacy
Answer: C

NEW QUESTION # 44
Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?
  • A. Experience monitoring
  • B. Invoice scheduling
  • C. Campaign scheduling
  • D. Lead qualification analysis
Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A customer relationship management (CRM) system helps organizations manage interactions with both potential and existing customers. To retain existing customers over time, organizations must understand and continuously improve the customer experience. The CRM feature that supports this is experience monitoring.
Experience monitoring includes:
Tracking customer feedback and satisfaction
Recording service issues, resolutions, and response times
Monitoring customer interactions across channels (email, phone, chat, in-person) Identifying patterns that may indicate dissatisfaction or risk of churn By analyzing these data, organizations can proactively address problems, personalize interactions, and enhance service quality, all of which support long-term customer retention.
Option A (Campaign scheduling) focuses on planning and executing marketing campaigns, typically aimed at promotions or outreach. While valuable, it is more related to acquiring or engaging customers than directly monitoring their experience.
Option B (Invoice scheduling) is a finance or billing function and does not primarily support customer retention strategy.
Option C (Lead qualification analysis) is focused on evaluating potential customers (leads), which is more about acquisition than retention.
Thus, the feature that best supports efforts to keep existing customers over time is experience monitoring.

NEW QUESTION # 45
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