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[General] ITIL ITIL4-DPI Reliable Braindumps Ppt | Pdf ITIL4-DPI Exam Dump

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【General】 ITIL ITIL4-DPI Reliable Braindumps Ppt | Pdf ITIL4-DPI Exam Dump

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ITIL ITIL4-DPI Exam Syllabus Topics:
TopicDetails
Topic 1
  • Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.
Topic 2
  • Key Concepts: This section of the exam measures skills of IT Service Managers and covers the essential ideas of ITIL 4 Direct, Plan, and Improve. It introduces the importance of creating value by balancing outcomes, costs, and risks within IT service management.
Topic 3
  • Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.
Topic 4
  • Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.
Topic 5
  • Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.
Topic 6
  • Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q33-Q38):NEW QUESTION # 33
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?
  • A. Operational
  • B. Strategic
  • C. Project
  • D. Tactical
Answer: B
Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

NEW QUESTION # 34
At the start of an organizational change initiative, the managers of an organization ensure that stakeholders know what the change is supposed to achieve and encourage them to discuss it.
Which organizational change management requirement does this MOST contribute to?
  • A. Clear and relevant objectives
  • B. Sustained improvement
  • C. Willing and prepared participants
  • D. Strong and committed leadership
Answer: C
Explanation:
DPI emphasizes thatOCM must create willing and prepared participantsby providing clarity on the change's purpose and encouraging open discussion. This builds trust, reduces resistance, and increases engagement. Objectives (A) and leadership (B) are important but are managerial aspects, not participant readiness. Sustained improvement (D) occurs later. The direct outcome of early communication and dialogue isprepared participants.
(Reference: ITIL 4 Strategist DPI, section on "Organizational change management - preparing participants")

NEW QUESTION # 35
A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.
Which is the BEST way to avoid similar issues in the future?
  • A. Create a lessons learned report when closing the project
  • B. Conduct a customer satisfaction analysis at the end of the project
  • C. Develop a stakeholder communication plan before starting the next project
  • D. Complete a SWOT analysis before starting the next project
Answer: A
Explanation:
In DPI, thecontinual improvement modelstresses the importance ofcapturing lessons learnedto ensure that successes and failures inform future work. By creating alessons learned reportduring project closure, the organization systematically records challenges, inefficiencies, and solutions. This enables organizational learning and prevents repeating mistakes. SWOT (B) and communication planning (D) are useful tools, but they do not directly address past project issues. Customer satisfaction analysis (C) focuses on user experience, not internal resource challenges.
(Reference: ITIL 4 Strategist DPI, section on "Continual improvement feedback and learning loops")

NEW QUESTION # 36
When planning a new service, which three factors should be considered when defining the value that the service will create?
  • A. Cost, risks, and outcomes
  • B. Goals, success factors, and key performance indicators
  • C. Measures, methods, and metrics
  • D. Efficiency, effectiveness, and outcomes
Answer: A
Explanation:
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

NEW QUESTION # 37
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?
  • A. 5% increase in user satisfaction scores for the wi-fi service
  • B. Increase in wi-fi service reliability by the end of quarter 2
  • C. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3
  • D. 5% reduction in number of complaints to the service desk by the end of the year
Answer: C
Explanation:
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

NEW QUESTION # 38
......
Practicing with ITIL ITIL4-DPI Exam questions will help you to become an expert, ITIL ITIL4-DPI and acquire the ITIL ITIL4-DPI Certification. ITIL ITIL4-DPI Exam Questions allow you to verify your skills as a professional, prepared by ITIL ITIL4-DPI. You have to pass the ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI exam to achieve the ITIL ITIL4-DPI certification on the first attempt, which is organized by ITIL.
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