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[Hardware] AP-226 Reliable Test Sims | Latest AP-226 Test Vce

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【Hardware】 AP-226 Reliable Test Sims | Latest AP-226 Test Vce

Posted at 2/14/2026 12:37:11      View:69 | Replies:1        Print      Only Author   [Copy Link] 1#
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Salesforce Contact Center Accredited Professional Sample Questions (Q149-Q154):NEW QUESTION # 149
The customer requests ongoing support and maintenance after the rollout. Which element should be included in the plan?
  • A. Establishing a support channel for reporting issues and troubleshooting technical problems.
  • B. Conducting periodic user training sessions to familiarize users with new features and updates.
  • C. Providing regular system updates and patches to address bugs and improve performance.
Answer: B
Explanation:
To ensure effective ongoing support and maintenance after the rollout of a Salesforce project, all the elements listed are essential: A. Establishing a support channel is crucial for a responsive troubleshooting and issue-reporting mechanism. B. Regular system updates and patches are necessary to maintain system health and performance, ensuring that bugs are fixed and improvements are implemented regularly. C. Periodic user training sessions help users stay up-to-date with new features and updates, which is essential for maximizing the adoption and utility of the system.
Collectively, these elements create a robust support structure that facilitates continuous improvement and user engagement. Salesforce offers guidance on establishing these elements in their best practices for system maintenance and user training.
More about ongoing support and maintenance best practices can be found here:
https://admin.salesforce.com/

NEW QUESTION # 150
Validating business processes involves testing workflows and flow logic. Which tool helps with this?
  • A. Utilizing Flow Debugger tool to visualize execution steps, identify errors, and optimize flow processes.
  • B. Monitoring case history and chat transcripts within Salesforce to review process actions and outcomes.
  • C. All of the above, offering complementary perspectives for analyzing and refining business process functionality.
  • D. Conducting user testing sessions with agents to gather feedback on the process experience and effectiveness.
Answer: C
Explanation:
Validating business processes requires a multi-faceted approach. Monitoring case history and chat transcripts provides insights into process outcomes, Flow Debugger helps identify errors and optimize processes during testing, and user testing sessions collect qualitative feedback from end-users. Therefore, "D. All of the above, offering complementary perspectives for analyzing and refining business process functionality" encompasses all necessary methods to ensure comprehensive testing and validation of business processes.
Reference: Salesforce Flow Debugger

NEW QUESTION # 151
The most suitable Service Cloud Voice feature for Ursa Major Solar to
protect customer information during phone interactions is:
Pause/Resume Call Recording
A client requires that their Messaging for Web customers are able to see wait times when starting an interaction. They also want to allow a banner to inform customers that chats are unavailable outside of business hours.
What are some of the required configurations in this solution?
  • A. Business Hours active, Estimated Wait Time activated Omni-Channel
    Queue of flows and custom Business Hours Messaging in the flow
  • B. Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time active and Business Hours added to the Embedded Deployment
  • C. Estimated Wait Time activated, Event Flow routing Business Hours set, and Lite Shoe class in the Pre-Chat form
Answer: B
Explanation:
To enhance the customer experience for Messaging for Web, several configurations are needed:
Business Hours: Must be active to inform customers about service availability during specific hours.
Omni-Channel Queue or Flow: Required for managing and routing customer interactions.
Estimated Wait Time: Should be activated to display expected wait times to customers, helping manage their expectations.
Business Hours added to the Embedded Deployment: Ensures that the chat functionality reflects the correct availability times and conditions outside business hours.
This combination of settings ensures that customers receive accurate information about wait times and service availability, enhancing transparency and customer satisfaction.
Reference: Salesforce Omni-Channel Management

NEW QUESTION # 152
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to Salesforce.
A consultant has noticed that agents always open the contact record first when they are routed a new Email-to-Case before they do anything else What should the consultant set up to make this more efficient for agents?
  • A. Edit the Navigation rules for the app that the agents use to set Case as a subtab of Contact
  • B. Create an Omni-Channel flow that adds Contact as the focused record using the Configure Screen
  • C. Edit the Case page layout to embed the Contact Details component on the Case page Pop action
Answer: A
Explanation:
To make the process more efficient for agents who routinely access contact records first when routed a new Email-to-Case, the consultant should edit the navigation rules for the app that the agents use to set Case as a subtab of Contact. This adjustment optimizes the user interface by ensuring that when a case is opened, the associated contact record automatically appears as a subtab. This setup reduces the number of clicks needed to access relevant contact details, streamlining the workflow and saving time for agents. This method leverages the Salesforce Lightning Experience's capability to configure tab settings and navigation rules, enhancing the user experience and efficiency.

NEW QUESTION # 153
Your design includes email auto-replies for initial case acknowledgements. Which tool facilitates automated responses?
  • A. Entitlement Email Templates configured with automatic responses based on service level agreements.
  • B. Einstein Bots configured to send auto-replies and collect initial information from customers via email.
  • C. Process Builder sequences defining auto-reply steps and dynamic content insertion.
  • D. Workflow Rules with email action steps triggered by case creation events.
Answer: D
Explanation:
For setting up automated responses such as email auto-replies for initial case acknowledgments, Workflow Rules with email action steps triggered by case creation events are highly effective. This tool allows you to configure specific conditions under which auto-replies are sent, ensuring that every new case receives an immediate acknowledgment. This functionality is essential for maintaining timely communication with customers and enhancing their service experience. Therefore, "A. Workflow Rules with email action steps triggered by case creation events" is the most suitable tool for automating email responses in this context.
Reference: Salesforce Workflow and Approvals

NEW QUESTION # 154
......
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