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[General] 2026 High-quality Certified-Business-Analyst: Salesforce Certified Business Anal

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【General】 2026 High-quality Certified-Business-Analyst: Salesforce Certified Business Anal

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Salesforce Certified Business Analyst Certification Exam provides several benefits to professionals who pass the exam. Firstly, it validates your knowledge and expertise in Salesforce solutions, making you a valuable asset to any organization. Secondly, it helps you build credibility and trust with your colleagues, managers, and clients. Thirdly, it enhances your career prospects by opening up new job opportunities and increasing your earning potential. Finally, it provides you with access to a global community of Salesforce professionals, enabling you to learn from and collaborate with other experts in the field.
Salesforce Certified Business Analyst Exam Sample Questions (Q34-Q39):NEW QUESTION # 34
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?
  • A. Metadata coverage report
  • B. Setup Audit Trail
  • C. Object Schema Builder
Answer: A

NEW QUESTION # 35
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
  • A. The persona is undefined.
  • B. The goal is undefined.
  • C. The need is undefined.
Answer: A
Explanation:
The mistake that the business analyst made when creating this story is that the persona is undefined. A persona is a fictional representation of an end user who has a specific role, goal, or need. A user story should specify the persona as part of its format: "As a [persona], I need [need], so I can [goal]". Specifying the persona can help the business analyst communicate who will use the feature and why it matters to them. The goal and the need are defined in this user story. The goal is to increase efficiencies and improve closure rates by better tailoring sales offerings. The need is visibility to customers' purchase history details. References:
https://trailhead.salesforce.com ... fication-prep/user- stories https://trailhead.salesforce.com ... -certification-prep
/customer-discovery

NEW QUESTION # 36
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
  • A. The definition of done of the user stories was unclear.
  • B. The user stories were save outside of a shared repository
  • C. The user stories were linked to the incorrect business process map.
Answer: B
Explanation:
This answer states that saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built after receiving verbal acceptance of all user stories by the product owner and setting their status to 'Ready for Development' on a spreadsheet by UC's BA. A shared repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Saving user stories outside of a shared repository means that the BA stores user stories in a place where they are not visible or available to other users or teams, such as their personal computer, email, etc. Saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built because it prevents them from seeing or accessing the latest version or status of user stories, and it creates confusion or inconsistency among them. References:
https://trailhead.salesforce.com ... ook/use-stakeholder

NEW QUESTION # 37
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?
  • A. Gather testing requirements from the stakeholder.
  • B. Perform testing on all objects in the trigger.
  • C. Run all Apex tests using change set validation.
Answer: A
Explanation:
The business analyst should gather testing requirements from the stakeholder to address the need for user acceptance testing (UAT) for a particular story involving an update to an important trigger. UAT is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended and what was originally requested is actually being delivered. The business analyst should gather testing requirements from the stakeholder to understand what scenarios or cases need to be tested, what data or inputs need to be used, what outputs or results need to be expected, and what criteria or metrics need to be measured.
The business analyst should also document and communicate these testing requirements to the testers and developers involved in UAT. Running all Apex tests using change set validation is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Running all Apex tests using change set validation is a process that checks whether deploying a change set would succeed or fail in another org without actually deploying it. Running all Apex tests using change set validation helps ensure code quality and coverage but does not verify whether a project or enhancement meets user needs or expectations. Performing testing on all objects in the trigger is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Performing testing on all objects in the trigger is a process that checks whether the trigger works correctly and consistently for all objects that it affects. Performing testing on all objects in the trigger helps ensure functionality and performance but does not verify whether a project or enhancement meets user needs or expectations. References:
https://trailhead.salesforce.com ... -about-user-accepta

NEW QUESTION # 38
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
  • A. Put extra effort into following up with the SMEs.
  • B. Limit effort to contact the unresponsive SMEs.
  • C. Escalate the concern to the SMEs' manager.
Answer: C
Explanation:
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks. References:
https://trailhead.salesforce.com ... n-prep/collaboratio

NEW QUESTION # 39
......
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