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[Hardware] SAP C_C4H56_2411 Exam Engine | C_C4H56_2411 Vce Format

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【Hardware】 SAP C_C4H56_2411 Exam Engine | C_C4H56_2411 Vce Format

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 2
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 3
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 4
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 5
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 6
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 7
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q33-Q38):NEW QUESTION # 33
Which configuration can you use to trigger a warning message based on custom logic?
  • A. Create a page layout
  • B. Create an autoflow
  • C. Create a determination
  • D. Create a validation
Answer: D

NEW QUESTION # 34
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
  • A. Establish regular housekeeping tasks and procedures.
  • B. Establish release management.
  • C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • D. Define roles and responsibilities as part of a process transformation office.
  • E. Integrate clean core practices in the end-to-end value process chain.
Answer: B,C,E
Explanation:
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles

NEW QUESTION # 35
Which objects can you configure for registered products?
  • A. Installed Base Types
  • B. Functional Location Source
  • C. Custom Party Roles
  • D. Warranty Type
Answer: D
Explanation:
In SAP Service Cloud V2, Warranty Type is a configurable object for registered products, allowing administrators to define warranty details such as duration and coverage, which are then associated with registered products. According to SAP documentation, "Warranty types can be configured and assigned to registered products to manage service entitlements." Installed Base Types (A) are configured for installed bases, not registered products directly. Functional Location Source (C) is relevant in SAP S/4HANA, not Service Cloud V2. Custom Party Roles (D) are used for case routing or relationships, not registered product configuration.
Reference:
SAP Help Portal: Registered Products and Warranty Management
SAP Community: Product Configuration in SAP Service Cloud

NEW QUESTION # 36
Which capability ensures service agents send e-mail responses with the correct corporate branding?
  • A. Autoflow
  • B. Determination rules
  • C. Workflow rules
  • D. E-mail templates
Answer: D

NEW QUESTION # 37
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Create incident through Settings > Incident
  • B. Log incident with SAP Service Cloud user ID
  • C. Activate Built-In Support
  • D. Log incident through SAP for Me
Answer: B,D

NEW QUESTION # 38
......
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