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【Hardware】 Latest C-OCM-2503 Study Materials - Trustworthy C-OCM-2503 Exam Torrent

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SAP Certified Associate - Organizational Change Management Sample Questions (Q16-Q21):NEW QUESTION # 16
Which skills and expertise should a change manager bring along to professionally support cloud projects?
Note: There are 3 correct answers to this question.
  • A. Comprehensive knowledge of the relevant change management concepts and tools
  • B. Excellent soft skills, such as being a good communicator, team player, and networker
  • C. In-depth know-how of the best practice processes implemented with the cloud solution
  • D. Relevant methodological skills, such as facilitation, mediation, or problem-solving skills
  • E. Broad technical expertise regarding the implemented cloud solution
Answer: A,B,D
Explanation:
A change manager in SAP cloud projects needs people and process expertise. Option A is correct because soft skills (communication, teamwork, networking) are essential for engaging stakeholders and building trust.
Option D is correct as comprehensive knowledge of OCM concepts (e.g., SAP Activate tools) ensures professional execution. Option E is correct because methodological skills (facilitation, mediation, problem- solving) enable effective workshops, conflict resolution, and planning.
Option B is incorrect-technical expertise is for IT roles; change managers focus on people, not system details. Option C is incorrect; process know-how is valuable but belongs to process owners or consultants, not the change manager's core skill set. SAP OCM prioritizes interpersonal and methodological competencies.
"Change managers require soft skills (communication, networking), OCM knowledge, and methodological skills (facilitation, problem-solving) to lead cloud projects effectively" (SAP Activate, Change Manager Competencies).

NEW QUESTION # 17
How would you carry out a high-level change impact analysis?
  • A. Set up a survey within the project team
  • B. Analyze the differences between as-is and to-be processes
  • C. Define and assess key change impact metrics
  • D. Conduct interviews and workshops with key project stakeholders
Answer: D
Explanation:
A high-level change impact analysis (CIA) in SAP OCM gathers broad insights early on. Option C is correct because interviews and workshops with stakeholders (e.g., business leads) provide a comprehensive view of impacts across units. Option A is incorrect-surveys are too narrow and project-team focused. Option B is part of detailed CIA, not high-level. Option D is a follow-up, not the method itself. SAP emphasizes stakeholder engagement for high-level CIA.
"Conduct high-level change impact analysis through stakeholder interviews and workshops to assess broad impacts" (SAP Activate, OCM Workstream, Prepare Phase).

NEW QUESTION # 18
What are success factors for the different dimensions of the change management framework? Note: There are
3 correct answers to this question.
  • A. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.
  • B. Regarding change realization, it is important to actively support the business units in the development of a new operating model.
  • C. Regarding change communication, it is important to develop a compelling, comprehensive change story.
  • D. Regarding change strategy, it is important to fulfill the expectations towards change management.
  • E. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.
Answer: A,B,E
Explanation:
SAP's OCM framework includes dimensions like realization, leadership, and effectiveness. Option A is correct because change realization involves supporting business units to adopt new models post- implementation. Option C is correct as change leadership requires ongoing stakeholder management to sustain support. Option D is correct because effectiveness relies on diverse metrics (e.g., adoption rates, satisfaction) to assess impact. Option B is vague and not a specific success factor-meeting expectations is an outcome, not a driver. Option E, while important, is a communication tactic, not a framework-wide success factor.
Extract from SAP OCM Concepts: Success factors in SAP OCM include support for realization, continuous leadership, and robust effectiveness measures (SAP OCM Framework).

NEW QUESTION # 19
What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.
  • A. Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.
  • B. As the change story is updated on an ongoing basis, it provides important input for refining the change plan.
  • C. The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
  • D. Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
Answer: A,C
Explanation:
The change story drives alignment and consistency. Option A is correct because it standardizes communication assets (e.g., presentations). Option B is correct as collaboration with stakeholders builds consensus. Option C is incorrect-opponents may resist inclusion, and it's not a primary benefit. Option D is incorrect; the change story informs, but updates don't directly refine the plan.
Extract from SAP OCM Concepts: The change story ensures consistent messaging and shared understanding (SAP OCM Framework, Communication).

NEW QUESTION # 20
What are the key target groups of the learning needs analysis of an SAP project?
  • A. IT team and software providers
  • B. Business users and suppliers
  • C. Managers and employees
  • D. Project team and business users
Answer: D
Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).

NEW QUESTION # 21
......
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