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[Hardware] EXIN CITM Exam Papers & Reliable Exam CITM Pass4sure

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【Hardware】 EXIN CITM Exam Papers & Reliable Exam CITM Pass4sure

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EXIN CITM Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.
Topic 2
  • IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.
Topic 3
  • Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.
Topic 4
  • Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.
Topic 5
  • Vendor Selection
  • Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
Topic 6
  • Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.
Topic 7
  • Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

EXIN EPI Certified Information Technology Manager Sample Questions (Q19-Q24):NEW QUESTION # 19
Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?
  • A. Availability
  • B. Confidentiality
  • C. Reliability
  • D. Integrity
Answer: D
Explanation:
To reduce the risk of fraud in large financial transactions, the security principle ofintegrity(C) requires the highest attention.Integrity, as perISO/IEC 27001's CIA triad (Confidentiality, Integrity, Availability), ensures that data is accurate, complete, and unaltered. Fraud often involves manipulating transaction data, so controls like data validation, checksums, or audit trails are critical to maintain integrity and prevent unauthorized changes.
* Confidentiality (A)rotects data from unauthorized access, less directly related to fraud prevention.
* Availability (B):Ensures system access, not the primary concern for fraud.
* Reliability (D):Not a standard CIA triad principle; may relate to system performance but not fraud.
Reference:EPI CITM study guide, under Information Security Management, likely references the CIA triad, emphasizing integrity for fraud prevention. Check sections on security principles or fraud controls.

NEW QUESTION # 20
Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future. What is a 'must-have' criterion in terms of the technology the marketing department is interested in?
  • A. Advanced analytics
  • B. Ad hoc analysis
  • C. Records Management System (RMS)
  • D. Business Intelligence (BI)
Answer: A
Explanation:
To predict future customer purchases, the marketing department requiresadvanced analytics(B), which involves sophisticated data analysis techniques, such as predictive modeling, machine learning, and data mining. These technologies enable the department to analyze customer behavior, identify patterns, and forecast purchasing trends, supporting targeted advertising campaigns.
* Records Management System (RMS) (A):Focuses on managing and storing records, not predictive analysis.
* Ad hoc analysis (C):Allows for on-demand, one-off queries but lacks the predictive capabilities of advanced analytics.
* Business Intelligence (BI) (D)rovides reporting and historical data analysis but is less focused on predictive modeling compared to advanced analytics.
Advanced analytics aligns withIT strategygoals of leveraging data for competitive advantage, as it supports predictive insights critical for marketing decisions.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data-driven technologies like advanced analytics for business decision-making. Refer to sections on emerging technologies or data analytics.

NEW QUESTION # 21
In vendor selection, what is the most important reason for a reference check?
  • A. To obtain financial information for vendor negotiation
  • B. To independently verify and validate a vendor's claim
  • C. To verify products by other customers
  • D. To identify customers not mentioned on the reference list
Answer: B
Explanation:
The most important reason for areference checkinvendor selectionis toindependently verify and validate a vendor's claim(A). Reference checks involve contacting the vendor's previous or current clients to confirm claims about performance, reliability, and service quality, ensuring the vendor can meet contractual obligations. This aligns withvendor management best practicesto mitigate risks by validating vendor credibility.
* Verify products by other customers (B):Too narrow; reference checks focus on overall performance, not just products.
* Obtain financial information (C):Financial data is obtained through financial due diligence, not reference checks.
* Identify customers not mentioned (D):Not a primary goal; the focus is on validating provided references.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers due diligence processes, emphasizing reference checks for validation. Check sections on vendor evaluation or due diligence.

NEW QUESTION # 22
The Service Level Agreement (SLA) mentions a section 'estimated system response times'. What is not a key factor for a successful delivery?
  • A. The skills and knowledge of staff working at the IT service provider organization
  • B. The technical specifications of the IT infrastructure
  • C. The technical specifications of the system
  • D. The price for the IT service
Answer: D
Explanation:
AnSLA's section onestimated system response timesfocuses on ensuring the system meets performance expectations. Key factors for successful delivery include:
* Technical specifications of the system (A)efines the system's capabilities (e.g., processing power, architecture) critical for response times.
* Skills and knowledge of staff (C):Ensures the IT team can manage and optimize the system for performance.
* Technical specifications of the IT infrastructure (D):Includes network, servers, and storage, which directly impact response times.
Price for the IT service (B)is not a direct factor in achieving system response times, as it relates to cost negotiation rather than technical performance. While budget may influence resource allocation, it's not a key factor in delivering the SLA's performance metrics.
Reference:EPI CITM study guide, under Service Management, likely covers ITIL's service level management, emphasizing factors affecting SLA performance metrics like response times. Refer to sections on SLA components or service delivery.

NEW QUESTION # 23
The organization's online retail system popularity has resulted in global demand. To provide customers with a
24x7 option for support in regard to returning products, a virtual assistant is designed providing simple instructions based on pre-defined questions which are commonly asked by customers. Which type of Machine Learning (ML) is applied?
  • A. Deep learning
  • B. Supervised
  • C. Reinforcement learning
  • D. Unsupervised
Answer: B
Explanation:
The scenario describes a virtual assistant designed to provide simple instructions for product returns based on pre-defined questionscommonly asked by customers. This indicates the use ofsupervised machine learning (B), where the system is trained on a labeled dataset (e.g., questions paired with correct responses) to predict appropriate answers. Supervised learning is ideal for applications like chatbots or virtual assistants that rely on predefined input-output pairs to handle customer queries efficiently.
* Unsupervised (A):Involves finding patterns in unlabeled data (e.g., clustering), not suitable for predefined question-response tasks.
* Reinforcement learning (C):Focuses on learning through trial and error with rewards, used in dynamic environments (e.g., robotics), not for static question answering.
* Deep learning (D):A subset of supervised or unsupervised learning using neural networks, but the question doesn't specify complex architectures, making supervised learning the broader, correct choice.
Supervised learning aligns withIT strategyfor deploying AI-driven customer support tools, as it ensures accurate, predictable responses based on trained data, enhancing user experience in a global retail system.
Reference:EPI CITM study guide, under IT Strategy, likely discusses emerging technologies like AI and machine learning, emphasizing supervised learning for customer-facing applications. Refer to sections on artificial intelligence or customer support technologies.

NEW QUESTION # 24
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