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[General] New 100-140 Test Guide & 100-140 Latest Dumps

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【General】 New 100-140 Test Guide & 100-140 Latest Dumps

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q464-Q469):NEW QUESTION # 464
A company's internal websites become intermittently inaccessible by hostname but remain accessible via IP addresses.
What is the most effective solution to ensure consistent access?
  • A. Migrate all internal websites to external hosting
  • B. Flush the DNS cache on the company's DNS servers and client machines
  • C. Enforce strict network access protocols
  • D. Conduct regular reboots of all network devices
Answer: B
Explanation:
Flushing the DNS cache can resolve issues caused by outdated or corrupted DNS data, which might be leading to intermittent access issues when resolving hostnames.
Option B is incorrect. Regular reboots might temporarily clear issues but do not address the underlying cause of DNS problems.
Option C is incorrect. Migrating to external hosting does not address internal DNS resolution issues and may introduce additional complexities.
Option D is incorrect. Enforcing network access protocols improves security but does not address DNS resolution problems.

NEW QUESTION # 465
You have resolved a recurring software crash issue by updating specific drivers and altering system configurations.
What is the most effective way to document this resolution for use in future support scenarios?
  • A. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action
  • B. Write a quick summary that states the issue was resolved by updating drivers, without detailing which drivers or configurations were changed
  • C. Document each step in the process with technical jargon and complex descriptions to ensure precision
  • D. Limit the documentation to the updated driver names and ignore the diagnostic tests and configuration changes
Answer: A
Explanation:
Correct Answer. A. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action This comprehensive approach ensures that future technicians can understand not only what was done to solve the problem but also why these particular actions were effective, helping them apply similar logic to related issues.
Option B is incorrect. This fails to provide enough detail to replicate the fix or understand its applicability to similar problems fully.
Option C is incorrect. Using overly technical language can make the document inaccessible to technicians who may not be familiar with the specific jargon.
Option D is incorrect. Excluding the diagnostic and configuration details reduces the utility of the documentation for diagnosing and resolving similar issues in the future.

NEW QUESTION # 466
Which action should be taken when an application repeatedly crashes?
  • A. Replace the hardware
  • B. Disconnect from the network
  • C. Reinstall the operating system
  • D. Clear application cache
Answer: D

NEW QUESTION # 467
A user reports that their laptop is not charging despite being plugged in. The IT support technician suspects an issue with the power adapter.
What characteristic of the laptop's power adapter should the technician check first to ensure it is compatible with the laptop?
  • A. Voltage and amperage output
  • B. Adapter color and shape
  • C. Length of the power cable
  • D. Brand of the power adapter
Answer: A
Explanation:
Correct Answer. A. Voltage and amperage output The voltage and amperage output of the power adapter are critical for ensuring compatibility with the laptop. If the voltage is too high or too low, or if the adapter does not supply adequate current, the laptop may not charge properly. This should be the first characteristic checked when troubleshooting charging issues.
Option B is incorrect because the color and shape of the adapter do not impact its functionality or compatibility with the laptop.
Option C is incorrect because while the length of the cable might affect convenience, it does not impact the adapter's ability to charge the laptop.
Option D is incorrect because although using an adapter from the same brand as the laptop can be a good practice, the actual voltage and amperage outputs are what determine compatibility.

NEW QUESTION # 468
During a meeting, a user tries to project their laptop's screen onto a conference room display but only the desktop background is visible on the external screen; no icons or applications are shown.
What should be done to correct this issue?
  • A. Change the wallpaper on the external display
  • B. Adjust the brightness settings on the external display
  • C. Configure the external display as the primary monitor
  • D. Set the external display to duplicate the laptop screen
Answer: D
Explanation:
Setting the external display to duplicate (mirror) the laptop screen ensures that all content, including icons and applications, appears on both screens, which is necessary for presentations.
Option B is incorrect. Changing the wallpaper does not affect the display of icons or applications.
Option C is incorrect. Brightness settings affect visibility but not the content displayed.
Option D is incorrect. Making the external display the primary monitor would not solve the issue of missing icons or applications on the projected screen.

NEW QUESTION # 469
......
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