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[General] C-C4H56-2411 Study Materials & C-C4H56-2411 Test Questions & C-C4H56-241

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【General】 C-C4H56-2411 Study Materials & C-C4H56-2411 Test Questions & C-C4H56-241

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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 2
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 3
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 4
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 5
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 6
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 7
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q36-Q41):NEW QUESTION # 36
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

  • A. Installed base
  • B. Product
  • C. Contract
  • D. Customer
Answer: B,D

NEW QUESTION # 37
Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Microsoft Office 365 license
  • B. Outbound calls
  • C. Cases
  • D. Email integration
Answer: A,B

NEW QUESTION # 38
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

  • A. The warranty is assigned to a contract.
  • B. The warranty is assigned to a registered product.
  • C. Routing rules can be applied to warranties.
  • D. The system can be set up so that certain service levels are not covered.
Answer: B

NEW QUESTION # 39
What features are available in the SAP CX AI Toolkit?
  • A. Draft emails
  • B. Analyze financial reliability
  • C. Predict product availability
  • D. Create knowledge articles
Answer: A
Explanation:
The SAP CX AI Toolkit in SAP Service Cloud Version 2 includes features to enhance customer experience processes. Draft emails is a key feature, allowing AI to generate email responses based on case context, improving agent efficiency. According to SAP documentation, "The SAP CX AI Toolkit provides capabilities such as drafting emails to streamline service interactions." Predict product availability (A) is relevant to supply chain solutions, not the CX AI Toolkit. Create knowledge articles (C) is a manual process, not AI-driven. Analyze financial reliability (D) is not a feature of the CX AI Toolkit.
Reference:
SAP Help Portal: SAP CX AI Toolkit in SAP Service Cloud V2
SAP Community: AI Features in SAP CX

NEW QUESTION # 40
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
  • A. Business role assignment
  • B. Service level determination
  • C. A filter option for the case summary
  • D. Case responsibility determination
  • E. To control validity of the service catalog
Answer: B,C,D

NEW QUESTION # 41
......
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