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[Hardware] Unlimited ITIL-4-Transition Exam Practice | ITIL-4-Transition Latest Exam Experi

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【Hardware】 Unlimited ITIL-4-Transition Exam Practice | ITIL-4-Transition Latest Exam Experi

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ITIL 4 MP transition certification enables professionals to develop new knowledge and skills and update their existing ITIL V3 or ITIL 2011 qualifications to become an ITIL Managing Professional. ITIL 4 Managing Professional Transition certification covers four specialist modules: Create, Deliver and Support, Drive Stakeholder Value, High-Velocity IT, and Direct, Plan and Improve. The modules integrate and expand on the ITIL V3 lifecycle modules and the related capability modules, providing organizations with an integrated approach to IT service management.
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ITIL-4 Transition Exam covers a wide range of topics, including ITIL 4 service management practices, ITIL 4 service value system, service value chain, and ITIL 4 guiding principles. ITIL-4-Transition exam also focuses on the practical application of ITIL 4 practices in real-world situations. ITIL-4-Transition Exam is designed to test the candidate's knowledge and skills in ITIL 4 service management practices, as well as their ability to apply these practices to solve real-world problems.
ITIL 4 Managing Professional Transition Sample Questions (Q11-Q16):NEW QUESTION # 11
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
  • A. Service integration and management
  • B. Machine learning
  • C. Swarming
  • D. An information model
Answer: C

NEW QUESTION # 12
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
  • A. Assured conformance
  • B. Resilient operations
  • C. Fast development
  • D. Valuable investments
Answer: B
Explanation:
Explanation
Resilient operations is the high velocity IT objective that considers an organization's ability to continue providing business services when disruptive events affect its digital products. Resilient operations ensure the availability, reliability, and performance of the digital products and services, as well as the ability to recover quickly from failures and incidents. Resilient operations also involve proactive practices such as technical debt management, chaos engineering, and site reliability engineering, which aim to improve the quality and resilience of the digital solutions. References:
ITIL 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification, Chapter 7: Ensuring resilient operations ITIL 4 Specialist: High-Velocity IT Training, Course Outline, Module 2: The digital product lifecycle

NEW QUESTION # 13
What is the expected outcome from using a service value chain?
  • A. Customer engagement
  • B. Service value streams
  • C. Value realization
  • D. The application of practices
Answer: C
Explanation:
Explanation
The expected outcome from using a service value chain is value realization. Value realization is the process of ensuring that the intended benefits of a product or service are achieved or exceeded. Value realization is not only about delivering value to customers, but also capturing value for the service provider and other stakeholders. The service value chain is an operating model that outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity contributes to value creation by transforming various inputs into specific outputs. The service value chain can be configured in different ways to form service value streams, which are the end-to-end workflows that deliver a specific product or service to a customer or user. The service value chain also enables the application of practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. The service value chain is flexible and adaptable to different contexts and scenarios, allowing the service provider to optimize the use of resources and deliver value in the most effective and efficient way. References:
ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
ITIL4 Service Value Chain [ITIL4 SVC Activities with Examples], section "ITIL  4 Service Value Chain Model"

NEW QUESTION # 14
A user wants to know how to create a report, so they come into contact with the service desk Which practice is MOST LIKELY to help with the solution of this issue7
  • A. Service request management
  • B. Incident management
  • C. Service level management
  • D. Change enablement
Answer: A
Explanation:
The user is requesting information or guidance - specifically, how to create a report.
ITIL classifies this type of inquiry as a service request, because service requests include:
* Requests for information
* Requests for guidance
* Requests for access
* Requests for standard support activities
Service Request Management is the ITIL practice responsible for handling such user-initiated requests.
Option A: Incident management handles interruptions or degradations of service - not applicable here.
Option B: Service level management focuses on service performance agreements - not user questions.
Option D: Change enablement is about assessing and authorizing changes - unrelated to user guidance.

NEW QUESTION # 15
Which is a method for value-driven, data-driven and user-centered service design?
  • A. Balanced scorecard
  • B. The MoSCoW method
  • C. Design thinking
  • D. Stakeholder analysis
Answer: B
Explanation:
Explanation
Differential charging is a mechanism that allows the service provider to charge different prices for the same service depending on some pre-defined parameters, such as time of day, location, demand, etc. This way, the service provider can optimize the use of resources and encourage or discourage the consumption of the service at certain times or places. For example, a telecom operator may charge more for a phone call during peak hours than during off-peak hours. This is different from other charging mechanisms, such as:
Cost: The service provider charges the customer the exact amount of money that it costs to deliver the service, without any profit margin or overhead.
Cost plus: The service provider charges the customer the cost of delivering the service plus a fixed percentage or amount of profit.
Market price: The service provider charges the customer the price that is determined by the supply and demand of the service in the market, regardless of the actual cost of delivering the service. References:
Service financial management: ITIL 4 Practice Guide, section 2.2.1
Charging and ITIL Financial Management - What are the options?, section "Internal services - Living on the safe side"

NEW QUESTION # 16
......
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