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[General] AP-207 Exam Actual Questions, AP-207 Real Sheets

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【General】 AP-207 Exam Actual Questions, AP-207 Real Sheets

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q49-Q54):NEW QUESTION # 49
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
  • A. Check available field service time slots for the week.
  • B. See a list of all service and work types available in the system.
  • C. Confirm customer entitlements for field service appointments.
  • D. Accurately confirm and verify customer details.
Answer: C,D

NEW QUESTION # 50
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
  • A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
  • B. Use the Create Payment Plan action in the Contact Center Console.
  • C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
  • D. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
Answer: B

NEW QUESTION # 51
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?
  • A. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
  • B. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
  • C. Create a multi-site quote, add members to the quote, and add products for each site
  • D. Create quotes for each individual site and add products, then run multi-site batch jobs.
Answer: A
Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios. Reference = Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites: https://help.salesforce.com/arti ... otes.htm&type=5

NEW QUESTION # 52
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
  • A. eSignature
  • B. Account
  • C. Balances
  • D. Premise
  • E. Meter Pings
Answer: B,C,D

NEW QUESTION # 53
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
  • A. Account
  • B. Contract
  • C. Asset
  • D. Premise
Answer: A

NEW QUESTION # 54
......
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