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[General] ServiceNow CSA Exam Forum - CSA Online Test

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【General】 ServiceNow CSA Exam Forum - CSA Online Test

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ServiceNow Certified System Administrator Sample Questions (Q330-Q335):NEW QUESTION # 330
What are the 6 methods available for user authentication?
  • A. Digest Token: An encrypted digest of the user name and password in the user record.
  • B. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
  • C. Local Database: The user name and password in their user record in the instance database.
  • D. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
  • E. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
  • F. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
Answer: A,B,C,D,E,F
Explanation:
Thesix methods available for user authenticationin ServiceNow are:
Local Database- The user authenticates using a username and password stored in theinstance database.
Multifactor Authentication (MFA)- The user provides their username, password, and apasscode(e.g., from Google Authenticator).
LDAP (Lightweight Directory Access Protocol)- The user authenticates using credentials stored in a corporateLDAP directory.
SAML 2.0 (Security Assertion Markup Language)- The user is authenticated via an externalSAML Identity Provider (IdP).
OAuth 2.0- The user authenticates via anOAuth identity provider(such as Google, Microsoft, or Facebook).
Digest Token Authentication- The user authenticates using anencrypted tokenrather than directly submitting a password.
Thus, the correct answer is:
A, B, C, D, E, F
ServiceNow supports multiple authentication methods to provideflexibility, security, and integration capabilitieswith external identity providers.
Local Database Authentication:
ServiceNow storesusernames and passwordsin the internal database.
Users authenticate directly with the instance.
This method is commonly used when no external authentication provider is configured.
Multifactor Authentication (MFA):
Enhances security by requiringtwo authentication factors:
Username and password(stored in the database).
Passcodefrom a registered device (such as Google Authenticator, Microsoft Authenticator).
MFA helpsprevent unauthorized accesseven if credentials are compromised.
LDAP Authentication:
Allows users toauthenticate against an external LDAP directory(such as Microsoft Active Directory).
The user must have amatching record in the ServiceNow user table ([sys_user]).
ServiceNowdoes not store passwordswhen using LDAP; it only validates credentials against the directory.
SAML 2.0 Authentication:
Users authenticate via aSAML Identity Provider (IdP)such asOkta, Microsoft Azure AD, or Ping Identity.
ServiceNow acts as aService Provider (SP)and does not store passwords.
ProvidesSingle Sign-On (SSO)capabilities.
OAuth 2.0 Authentication:
Allows authentication viaOAuth providers(Google, Facebook, Microsoft, etc.).
Users do not need to store passwords in ServiceNow; instead, authentication is delegated to theOAuth identity provider.
Digest Token Authentication:
Uses anencrypted token(instead of a plaintext password) to authenticate users.
Often used forAPI-based authenticationor scenarios where passwords should not be transmitted over the network.
Each method aligns with ServiceNow's authentication mechanisms as per official documentation.
ServiceNow supports a hybrid authentication approach, allowing multiple methods to coexist.
ServiceNow Docs - Authentication Methodshttps://docs.servicenow.com
ServiceNow Security Best Practices - Authentication & Access Controls
ServiceNow Developer Portal - SSO & OAuth Authentication
Why These Are the Correct Methods?References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 331
What needs to be specified, when creating a Business Rule? (Choose four.)
  • A. Timing
  • B. Who can run
  • C. Script to run
  • D. UI action
  • E. Table
  • F. Update set
  • G. Application scope
  • H. Condition to evaluate
  • I. Fields to update
Answer: C,D,E,G
Explanation:
Reference:
https://docs.servicenow.com/bund ... stration/task/t_Edi

NEW QUESTION # 332
From a form, what would you click to add additional fields to the form? (Choose two.)
  • A. Right-click on header > Configure > UX Dashboard ❌ (Incorrect)
  • B. Right click on header > Add > Field
  • C. Context Menu > Form > Layout
  • D. Context Menu > Configure > Form Design
  • E. Context Menu > Configure > Form Layout
  • F. Context Menu > Form > Designer
Answer: D,E
Explanation:
UX Dashboards are used for analytics and reporting, not form configuration.
Official Reference from Certified System Administrator (CSA) Documentation:
Form Layout in ServiceNow:
https://docs.servicenow.com/en-U ... gureFormLayout.html Form Designer Overview:
https://docs.servicenow.com/en-U ... c_FormDesigner.html Explanation:
In ServiceNow, you can add additional fields to a form using either:
Form Layout (for quick field additions)
Form Designer (for a drag-and-drop UI approach)
Correct Methods:
Context Menu > Configure > Form Layout (B) ✅
This allows administrators to add or remove fields in a simple list-based interface.
Used when only minor modifications are needed.
Context Menu > Configure > Form Design (C) ✅
Opens the Form Designer, a drag-and-drop UI editor for configuring forms.
Allows users to rearrange fields, sections, and tabs easily.
Explanation of Incorrect Options:
A . Context Menu > Form > Layout ❌ (Incorrect)
The correct path is Configure > Form Layout, not "Form > Layout."
D . Right-click on header > Add > Field ❌ (Incorrect)
Right-clicking the form header does not provide an option to add fields directly.
E . Context Menu > Form > Designer ❌ (Incorrect)
The correct option is Configure > Form Design, not "Form > Designer."

NEW QUESTION # 333
Which of the following is true about deleting fields from a table?
  • A. Inherited fields can be deleted
  • B. Table records are deleted when a field is deleted
  • C. User-defined non-inherited fields can be deleted
  • D. Any field on a table can be deleted
Answer: C

NEW QUESTION # 334
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
  • A. Save + Update
  • B. Request + Response
  • C. Submit + Query
  • D. Insert + Verify
  • E. Write + Read
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bund ... ript/client-scripts
/concept/client-script-best-practices.html

NEW QUESTION # 335
......
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