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[General] Actual Salesforce B2C-Solution-Architect Exam Questions and Answers

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【General】 Actual Salesforce B2C-Solution-Architect Exam Questions and Answers

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The topics covered in the B2C-Solution-Architect Exam include commerce cloud architecture, data modeling and management, storefront design and customization, order management, and integration with external systems. Candidates are also tested on their ability to optimize the performance of the commerce cloud platform and provide recommendations for scaling and improving the solution.
Salesforce B2C-Solution-Architect Certification Exam covers various topics, including business analysis, solution design, data modeling, integration, and security. It tests candidates' knowledge and skills in designing and implementing scalable, secure, and high-performing solutions using Salesforce B2C Commerce Cloud. Candidates who pass the exam demonstrate their expertise in designing and implementing customer-centric solutions using Salesforce B2C Commerce Cloud.
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Salesforce B2C-Solution-Architect certification exam is designed for individuals who possess a deep understanding of the Salesforce Commerce Cloud B2C solution architecture. Salesforce Certified B2C Solution Architect certification validates the candidate's expertise in designing and implementing complex B2C e-commerce solutions on the Salesforce platform. B2C-Solution-Architect Exam evaluates the candidate's knowledge of the Commerce Cloud platform, data modeling, integration, and architecture, making it one of the most sought-after certifications in the Salesforce ecosystem.
Salesforce Certified B2C Solution Architect Sample Questions (Q55-Q60):NEW QUESTION # 55
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager.
Which two Marketing Cloud implementation recommendations should a Solution Architect present to the company to adjust their architecture to adhere to Salesforce multi-cloud integration best practices?
Choose 2 answers
  • A. Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud architecture best practices.
  • B. Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.
  • C. B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the storefront.
  • D. Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier.
Answer: A,B
Explanation:
* Option B is correct because Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit. This is a recommended practice to enable multi-brand marketing campaigns and segmentation based on different storefronts and customer profiles.
* Option C is correct because Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud architecture best practices. This is a recommended practice to enable data integration and identity resolution across multiple Salesforce clouds using Customer 360 Data Manager. Email address is not a suitable subscriber key for multi-cloud scenarios, as it may change over time or be shared by multiple customers.
* Option A is incorrect because Marketing Cloud should not serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier. This is not a recommended practice, as it would create data quality issues, security risks, and integration challenges across multiple Salesforce clouds. Customer email addresses are also not suitable as a multi-cloud customer identifier, as they may change over time or be shared by multiple customers.
* Option D is incorrect because B2C Commerce should not integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the storefront. This is not a recommended practice, as it would create data duplication, synchronization issues, and performance impacts across multiple Salesforce clouds. B2C Commerce should integrate with Service Cloud or Customer 360 Data Manager to create or update customer records based on their actions on the storefront.
References:
* [Get Started with B2C Solution Architect Cert Prep - Trailhead]
* [Certification - B2C Solution Architect - Trailhead]
* [B2C Solution Architect Certification Guide | Salesforce Ben]

NEW QUESTION # 56
A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?
  • A. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
  • B. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
  • C. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
  • D. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
Answer: B
Explanation:
A custom solution in Service Cloud can use Apex or Lightning Web Components to call the B2C Commerce APIs and update the customer records in B2C Commerce. This option provides the most flexibility and control over the integration logic and error handling. Platform events, outbound messages, and change data capture are not supported by B2C Commerce out of the box, so they would require additional development or middleware to handle them. Reference:
https://developer.salesforce.com ... de_sample_basic.htm
https://developer.salesforce.com ... c.data_wire_example
https://documentation.b2c.commer ... age%2FRESTAPIs.html

NEW QUESTION # 57
A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review'' Choose 2 answers
  • A. Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
  • B. Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
  • C. Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
  • D. Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.
Answer: C,D
Explanation:
c) Hooks are a way to extend the existing OCAPI endpoints with custom logic and data. By using hooks, the merchant can add additional information about the custom product options and component availability to the OCAPI product endpoint, which can be consumed by Service Cloud to display the custom product experience. D. CSR Order on Behalf Of is a feature that allows a CSR to access the existing B2C Commerce storefront as a customer and perform actions on their behalf, such as making purchases or reviewing custom products. This feature can be enabled in Service Cloud using the Commerce Cloud Connector. Reference: https://documentation.b2c.commer ... nt/usage/Hooks.html https://documentation.b2c.commer ... rderonbehalfof.html

NEW QUESTION # 58
universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process' Choose 2 answers
  • A. Run reports on the value of cart Items and time since the last activity
  • B. Enable customer service to update and complete a cart transaction on behalf of the customer
  • C. Create an Abandoned Cart journey by brand across all carts
  • D. Work with stakeholders to create a customer Journey map that improves conversions
Answer: A,D
Explanation:
Working with stakeholders to create a customer journey map that improves conversions and running reports on the value of cart items and time since the last activity are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process. A customer journey map is a visual representation of the steps and interactions that a customer goes through when engaging with a company or brand. It can help identify pain points, opportunities, and best practices for improving conversions. Running reports on the value of cart items and time since the last activity can help analyze the shopping behavior and preferences of customers, as well as identify potential reasons for cart abandonment.

NEW QUESTION # 59
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers
  • A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
  • B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
  • C. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
  • D. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
  • E. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
Answer: B,D,E

NEW QUESTION # 60
......
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