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[General] Public-Sector-Solutions Questions Answers, Public-Sector-Solutions Updated CBT

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【General】 Public-Sector-Solutions Questions Answers, Public-Sector-Solutions Updated CBT

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:
TopicDetails
Topic 1
  • Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2
  • Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant aptitude for driving successful implementations in complex public sector environments.
Topic 3
  • Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q95-Q100):NEW QUESTION # 95
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
  • A. Mirror the Org Chart into The Role Hierarchy
  • B. Disable the Grant Access Using Hierarchies setting on the Case object
  • C. Disable all approval processes on the Case object
  • D. Set the Organization-Wide Defaults (OWD) for the Case object to private
Answer: D
Explanation:
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/ar ... tm&type=5&l

NEW QUESTION # 96
A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
  • A. Workshops, Schedule and Cost
  • B. Scope, Schedule and Cost
  • C. Scope, Tools and Cost
  • D. Scope, Resources and Cost
Answer: B
Explanation:
Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint. Reference: https://help.salesforce.com/s/ar ... &language=en_US

NEW QUESTION # 97
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
  • A. Mirror the Org Chart into The Role Hierarchy
  • B. Disable the Grant Access Using Hierarchies setting on the Case object
  • C. Disable all approval processes on the Case object
  • D. Set the Organization-Wide Defaults (OWD) for the Case object to private
Answer: D
Explanation:
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users. Reference: https://help.salesforce.com/s/ar ... &language=en_US

NEW QUESTION # 98
A government agency would like to ensure that the calculation for ....... Correctly; the System Administrator needs to ensure that the ...
Where in the Expression Sets can the Administrator set the data ...
  • A. Under Add Resource in Expression Sets
  • B. Entry Criteria for Process builder
  • C. Under OmniScripts and while setting options
  • D. Under the Decision Table
Answer: D
Explanation:
In Salesforce Public Sector Solutions, the calculation logic and data processing rules are often managed using Expression Sets and Decision Tables. These tools allow administrators to define complex business rules and logic without needing extensive code. For a government agency looking to ensure correct calculations, the appropriate place to configure these rules is within the Decision Table. Here's how it works:
Decision Tables:
Decision Tables are used to define a set of rules that determine the output based on different input conditions. They provide a structured way to manage complex logic and can be easily updated as business requirements change.
In the context of the calculation, the System Administrator can set up the necessary conditions and corresponding actions within a Decision Table to ensure accurate outcomes. For example, if the agency needs to calculate eligibility or benefits based on various criteria, these rules can be comprehensively defined within the Decision Table.
Setting Data in Expression Sets:
Within the Decision Table, administrators can specify the inputs (data points) and the corresponding expressions to perform the desired calculations. This ensures that the logic is applied consistently across all relevant processes.
By using Decision Tables, administrators have a flexible and scalable method to handle complex decision logic, ensuring that calculations are performed correctly based on predefined rules.
Reference:
Salesforce Help: Decision Tables
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 99
A public sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
  • A. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
  • B. Leverage prebuilt Emergency Service Request flow.
  • C. Build a digital experience site using the Help Center template based on the agency's requirement
  • D. Build a digital experience site using pre-configured emergency response management (ERM) specific template
Answer: B,D
Explanation:
Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information.
The ERM specific template is a prebuilt template that comes with Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specific template.
It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US

NEW QUESTION # 100
......
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