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C_C4H56_2411対応受験 & C_C4H56_2411テスト資料

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C_C4H56_2411対応受験 & C_C4H56_2411テスト資料

Posted at 12 hour before      View：22 | Replies：0        Print      Only Author   [Copy Link] 1#
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C_C4H56_2411試験の準備方法｜ハイパスレートのC_C4H56_2411対応受験試験｜高品質なSAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2テスト資料C_C4H56_2411試験問題はグローバルなものであるとSAP誇らしく言えます。 したがって、どんな種類のC_C4H56_2411テストトレントを求めても、当社のアフターサービスサービススタッフは、最も専門的な方法でC_C4H56_2411練習問題の問題を解決するお手伝いをします。 C_C4H56_2411のSAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2学習ツールを目指しているお客様は世界中のさまざまな国から来ており、間違いなく時間差があるため、C_C4H56_2411トレーニングガイドで1日24時間、7日間、思いやりのあるJpexamオンラインアフターサービスを提供します 週に数日、いつでもどこでも気軽にご連絡ください。
SAP C_C4H56_2411 認定試験の出題範囲：
トピック出題範囲
トピック 1
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
トピック 2
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
トピック 3
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
トピック 4
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
トピック 5
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
トピック 6
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
トピック 7
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 認定 C_C4H56_2411 試験問題 (Q22-Q27):質問 # 22
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.
  • A. Products
  • B. Service contracts
  • C. Contacts
  • D. Registered products
正解：C、D

質問 # 23
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.
  • A. Create numeric ranges for customers
  • B. Use existing customer records
  • C. Create an installed base
  • D. Activate the service in the business role
正解：B、C
解説：
To use registered products in SAP Service Cloud V2, using existing customer records is a prerequisite, as registered products must be associated with a customer (account or contact) to track ownership. Additionally, creating an installed base is required, as registered products are typically grouped within an installed base to manage customer assets. According to SAP documentation, "Registered products are linked to customer records and installed bases to enable service processes like case management." Creating numeric ranges for customers (C) is not relevant to registered products. Activating the service in the business role (D) is necessary for accessing features but is not a direct prerequisite for using registered products.
Reference:
SAP Help Portal: Registered Products in SAP Service Cloud V2
SAP Learning: Product and Installed Base Setup

質問 # 24
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.
  • A. Create appointments.
  • B. Hand over cases.
  • C. Share workspaces.
  • D. Send e-mails to customers.
  • E. Make outbound calls.
正解：A、C、E

質問 # 25
Which of the following are required to grant access to business users? Note: There are 2 correct answers to this question.
  • A. Employee
  • B. User ID
  • C. Assignment to an organizational unit
  • D. Access restriction
正解：A、B
解説：
To grant access to business users in SAP Service Cloud V2, a User ID is required to create a user account with login credentials. Additionally, associating the user with an Employee record is necessary to link the user to organizational roles and permissions. According to SAP documentation, "Creating a User ID and linking it to an Employee record are essential steps to grant access to business users." Access restriction (C) is configured via business roles, not a direct requirement. Assignment to an organizational unit (D) is optional and depends on the organizational structure.
Reference:
SAP Help Portal: User Management in SAP Service Cloud V2
SAP Learning: Business User Setup

質問 # 26
What functionality can be enabled to assist agents with case resolution?
  • A. Create and assign surveys to the case.
  • B. Configure templates for responses.
  • C. Integrate a knowledge base.
  • D. Integrate Microsoft Teams.
正解：C

質問 # 27
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C_C4H56_2411テスト資料: https://www.jpexam.com/C_C4H56_2411_exam.html
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