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[General] Top C_C4H56_2411 Dumps | C_C4H56_2411 Test King

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【General】 Top C_C4H56_2411 Dumps | C_C4H56_2411 Test King

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 2
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
Topic 3
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 4
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 5
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 6
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 7
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 8
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q22-Q27):NEW QUESTION # 22
What functionality can be enabled to assist agents with case resolution?
  • A. Configure templates for responses.
  • B. Create and assign surveys to the case.
  • C. Integrate Microsoft Teams.
  • D. Integrate a knowledge base.
Answer: D

NEW QUESTION # 23
You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?
  • A. Assign the employee at company level.
  • B. Acquire an additional license for the required add-on.
  • C. Assign employees directly to different organizational objects.
  • D. Enable the Primary flag in the organization unit.
Answer: C

NEW QUESTION # 24
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
  • A. A workflow rule was not scheduled to trigger the determination.
  • B. Service Level Agreements are not activated as a service.
  • C. Service Level Agreements are not configured in fine-tuning.
  • D. The determination rules have been configured, but not activated.
Answer: B,D

NEW QUESTION # 25
Which capability ensures service agents send e-mail responses with the correct corporate branding?
  • A. Autoflow
  • B. Workflow rules
  • C. Determination rules
  • D. E-mail templates
Answer: D

NEW QUESTION # 26
Which model can be used for ABAP cloud-native development?
  • A. The ABAP Cloud Development Model
  • B. The SAP S/4HANA Cloud Extensibility Model
  • C. ABAP RESTful Application Programming Model
Answer: C
Explanation:
For ABAP cloud-native development, SAP recommends the ABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP." The ABAP Cloud Development Model (A) is not a specific model. The SAP S/4HANA Cloud Extensibility Model (B) refers to extensibility approaches but is not specific to ABAP cloud-native development.
Reference:
SAP Help Portal: ABAP RESTful Application Programming Model
SAP Community: ABAP Cloud Development

NEW QUESTION # 27
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