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New C_C4H56_2411 Test Topics & C_C4H56_2411 Valid Exam Braindumps

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New C_C4H56_2411 Test Topics & C_C4H56_2411 Valid Exam Braindumps

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 2
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 3
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 4
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 5
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 6
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 7
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q50-Q55):NEW QUESTION # 50
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. In the cases settings view
  • B. In the My Cases Summary card available in the home page
  • C. In the case worklist by choosing the Case app from the menu
  • D. In the product page
Answer: B,C

NEW QUESTION # 51
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.
  • A. At least one registered product must be assigned to the installed base.
  • B. The installed base must be set to active status.
  • C. A customer needs to be assigned to the installed base.
  • D. An active service contract must be added to the installed base.
Answer: C,D

NEW QUESTION # 52
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
  • A. Responsible employee
  • B. Contact
  • C. Team
  • D. Account hierarchy
Answer: A,C

NEW QUESTION # 53
What do you need to configure to access cases in SAP Service Cloud Version 2?
  • A. Assign the business service case to a business role.
  • B. Assign access rights directly to the user.
  • C. Assign the employee to a case type.
  • D. Create access rights for read mode.
Answer: A
Explanation:
To access cases in SAP Service Cloud V2, the business service case must be assigned to a business role. Business roles define the permissions and access rights for users, including access to specific objects like cases. According to SAP documentation, "Assign the business service case to a business role" is a critical step to ensure users have the necessary permissions to view and manage cases.
Creating access rights for read mode (B) is not a standard configuration step for case access. Assigning the employee to a case type (C) is related to routing, not access. Assigning access rights directly to the user (D) is not supported, as access is managed through business roles.
Reference:
SAP Help Portal: Business Role Configuration in SAP Service Cloud V2
SAP Learning: Access Management in SAP Service Cloud

NEW QUESTION # 54
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
  • A. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
  • B. Establish regular housekeeping tasks and procedures.
  • C. Define roles and responsibilities as part of a process transformation office.
  • D. Integrate clean core practices in the end-to-end value process chain.
  • E. Establish release management.
Answer: A,D,E
Explanation:
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles

NEW QUESTION # 55
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