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[General] SAP C_C4H56_2411 Latest Test Report | Instant C_C4H56_2411 Discount

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【General】 SAP C_C4H56_2411 Latest Test Report | Instant C_C4H56_2411 Discount

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 2
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 3
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 4
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 5
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 6
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 7
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q49-Q54):NEW QUESTION # 49
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
  • A. Responsible employee
  • B. Contact
  • C. Account hierarchy
  • D. Service Team
Answer: A,D
Explanation:
In SAP Service Cloud V2, case routing can utilize master data such as Responsible employee to assign cases to specific individuals based on conditions like expertise or availability. Service Team is also used to route cases to predefined teams. According to SAP documentation, "Case routing rules can leverage master data like Responsible Employee and Service Team to determine case assignments." Contact (B) is a case attribute but not typically used for routing. Account hierarchy (C) is used for account management, not routing.
Reference:
SAP Help Portal: Case Routing Configuration in SAP Service Cloud V2
SAP Learning: Master Data in Case Routing

NEW QUESTION # 50
Which attribute can you assign to a warranty?

  • A. Dates
  • B. Non-covered categories
  • C. Registered products
  • D. Duration
Answer: D

NEW QUESTION # 51
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
  • A. To control validity of the service catalog
  • B. Service level determination
  • C. Case responsibility determination
  • D. A filter option for the case summary
  • E. Business role assignment
Answer: A,C,D

NEW QUESTION # 52
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.
  • A. The administrator must create an initial user in order to log in to the tenant for the first time.
  • B. The customer will need to provision new tenants through SAP for Me.
  • C. The business settings will need to be activated for the tenant.
  • D. Any test tenant needs to be purchased separately.
Answer: A,B

NEW QUESTION # 53
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

  • A. Option C
  • B. Option A
  • C. Option B
  • D. Option D
Answer: C

NEW QUESTION # 54
......
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