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[General] 2026 Reliable 100% Free C-C4H56-2411–100% Free Online Lab Simulation | C-C4H56-2

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【General】 2026 Reliable 100% Free C-C4H56-2411–100% Free Online Lab Simulation | C-C4H56-2

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There is no doubt that we all dream of working for top companies around the globe. Some people make it through but some keep on thinking about how to break that glass. If you are among those who belong to the latter category, you should start the preparations for the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 (C-C4H56-2411) certification exam to improve your knowledge, expertise and crack even the toughest interview easily.
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SAP C-C4H56-2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 2
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 3
  • Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
Topic 4
  • Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 5
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 6
  • Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
Topic 7
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 8
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q76-Q81):NEW QUESTION # 76
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Create a case of case type Incident.
  • B. Create a Support Case in SAP for Me.
  • C. Create an incident in the Built-In Support.
  • D. Send an email to SAP Cloud Support.
Answer: A,C

NEW QUESTION # 77
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
  • A. Use the web page URL of the external solution for extracting input parameters in the mashup.
  • B. Develop a custom business object.
  • C. Define a custom screen for the mashup.
  • D. Include a dedicated step pointing to the mashup in one of the phases of the case type.
  • E. Create a mashup to embed the web page of the external solution.
Answer: A,D,E
Explanation:
To enable service agents to access and perform actions in an external solution for a specific case type, administrators must create a mashup to embed the web page of the external solution to integrate it into the Agent Desktop. They should use the web page URL of the external solution for extracting input parameters in the mashup to pass case-specific data. Additionally, including a dedicated step pointing to the mashup in one of the phases of the case type ensures agents can access the external solution during case processing. According to SAP documentation, "Creating a mashup, configuring its URL parameters, and integrating it into the case type via a dedicated step are required for external solution access." Developing a custom business object (A) is unnecessary for this scenario. Defining a custom screen for the mashup (D) is not a standard requirement.
Reference:
SAP Help Portal: Mashup Configuration in SAP Service Cloud V2
SAP Community: External Solution Integration

NEW QUESTION # 78
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
  • A. Use the web page URL of the external solution for extracting input parameters in the mashup.
  • B. Develop a custom business object.
  • C. Define a custom screen for the mashup.
  • D. Include a dedicated step pointing to the mashup in one of the phases of the case type.
  • E. Create a mashup to embed the web page of the external solution.
Answer: A,D,E

NEW QUESTION # 79
Which field can be used to determine Service Level Agreements?
  • A. Reading value of a registered product
  • B. Account role
  • C. Custom field
  • D. Event in case
Answer: C

NEW QUESTION # 80
Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Purchase an additional CTI license.
  • B. Use a CTI widget to connect the CTI solution.
  • C. Activate the native CTI.
  • D. Deactivate Live Activity Center.
Answer: B,C
Explanation:
To receive inbound calls in SAP Service Cloud V2, administrators must activate the native CTI (Computer Telephony Integration) to enable telephony capabilities. Additionally, a CTI widget must be used to connect the CTI solution to the Agent Desktop, allowing agents to handle calls. According to SAP documentation, "Activating native CTI and configuring the CTI widget are required to enable inbound call handling." Deactivating Live Activity Center (A) is not relevant to inbound calls. Purchasing an additional CTI license (D) may depend on the provider but is not a mandatory configuration step.
Reference:
SAP Help Portal: CTI Configuration in SAP Service Cloud V2
SAP Community: Inbound Call Setup

NEW QUESTION # 81
......
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