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[General] Pass Guaranteed Quiz 2026 Salesforce AP-212: Loyalty Management Accredited Profe

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【General】 Pass Guaranteed Quiz 2026 Salesforce AP-212: Loyalty Management Accredited Profe

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Salesforce Loyalty Management Accredited Professional Sample Questions (Q96-Q101):NEW QUESTION # 96
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
  • A. Incorporate the 'View Member Profile' component on the Contact record
  • B. Incorporate the 'Transaction Journals' related list on the Contact record
  • C. Incorporate the Member Service Manager Home Dashboard on the Contact record
  • D. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
Answer: B,D
Explanation:
To view information pertaining to a member's recent transactions and manual adjustments on the Contact record, an IT Administrator should propose:
* Incorporate the 'Member Summary Embedded Dashboard' on the Contact record (A): This dashboard can provide a comprehensive overview of a member's loyalty activities, including recent transactions and adjustments, directly within the context of their Contact record.
* Incorporate the 'Transaction Journals' related list on the Contact record (C): By adding this related list, the Member Services team can easily access detailed transaction and adjustment records associated with the loyalty program member directly from the Contact record, facilitating quick and informed customer service interactions.
Options B and D, involving the Member Service Manager Home Dashboard and the 'View Member Profile' component, do not directly address the need to view transactional information on the Contact record.

NEW QUESTION # 97
Using extensive Data Processing Engine jobs to modify Salesforce data at scale, which two limits should be monitored?
  • A. Data Pipeline Limits
  • B. Batch Limit in Bulk Api
  • C. Apex Governor Limits
  • D. Record Storage Limits
Answer: A,D
Explanation:
When using extensive Data Processing Engine (DPE) jobs to modify Salesforce data at scale, the two limits that should be monitored are:
* Option A "Record Storage Limits," as extensive data processing and modification can significantly impact the volume of data stored in Salesforce, potentially reaching storage capacity limits.
* Option C "Data Pipeline Limits," since DPE jobs involve data processing tasks that may be constrained by the limits of Salesforce's data processing capabilities and resources.

NEW QUESTION # 98
An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?
  • A. On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program  Member should be selected
  • B. On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
  • C. On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
  • D. On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
Answer: A
Explanation:
To enable agents to view Loyalty Program Member information on a Case record in Service Cloud, the IT Administrator should On the Case Page Layout, add the 'View Member Profile' component and select the required Related Lists from Loyalty Program Member (B). This component allows for the display of relevant Loyalty Program Member information directly within the context of a Case record, enhancing the service agent's ability to access pertinent loyalty information while managing customer cases.

NEW QUESTION # 99
What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?
  • A. Create an Apex Class and implement a Redemption Catalogue engine.
  • B. Create a Loyalty Process with different rules to manage every combination
  • C. Create a Decision Tree using Flows with a leaf for every combination
  • D. Create a Decision Table and define the Redemption Catalogue as business rules.
Answer: D
Explanation:
For creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue, the recommended approach is to Create a Decision Table and define the Redemption Catalogue as business rules (C). A Decision Table allows for the efficient management of complex business rules and conditions, such as those involved in a multi-faceted Redemption Catalogue, providing a clear and structured method for defining redemption options based on various criteria like country, currency, and loyalty tier.

NEW QUESTION # 100
A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?
  • A. Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
  • B. Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
  • C. Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
  • D. Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
Answer: D
Explanation:
To create urgency for Loyalty program members to return and redeem their points within a specified period, where the entire points balance expires if a member's last activity reaches 18 months, the Loyalty Consultant should:
* Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model' (C): This setup allows for the expiration of Non-Qualifying Points based on member activity, specifically if there is no purchase or points redemption activity within an 18-month period. The Activity Model is used to track the last activity date and trigger expiration based on this inactivity period.
Setting up a Non-Qualifying Points currency with a 'Fixed Model' expiration (option A), a Qualifying Points currency with either 'Activity Model' (option B) or 'Fixed Model' expiration (option D), would not meet the retailer's requirement for creating urgency based on the last activity.
Salesforce documentation on Loyalty Management would provide guidance on configuring expiration models for loyalty currencies, ensuring that program objectives, such as encouraging regular member engagement, are achieved.

NEW QUESTION # 101
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