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[Hardware] Latest CIS-PA Exam Camp & New CIS-PA Study Materials

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【Hardware】 Latest CIS-PA Exam Camp & New CIS-PA Study Materials

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ServiceNow CIS-PA Exam Syllabus Topics:
TopicDetails
Topic 1
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.
Topic 2
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 3
  • Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 4
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.

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ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q26-Q31):NEW QUESTION # 26
Choose 2 options.
Whichformulaissyntactically CORRECTin ServiceNow Performance Analytics, assuming that allIndicator names are valid?
  • A. 100 - ((([Average resolution time of resolved incidents] - 17.5) / 17.5) * 100)
  • B. [[Number of new incidents]] / ({Number of new incidents)} * 100
  • C. [Number of new incidents] / [Number of new incidents] * 100
  • D. 100 - {Average resolution time of resolved incidents} - 17.5 / 17.5 * 100
  • E. ((Number of new critical incidents)) / ((Number of new incidents)) * 100
Answer: A,C
Explanation:
InPerformance Analytics Formula Indicators, indicator references must followstrict syntax rules:
* Indicator names must be enclosed insingle square brackets:[Indicator name]
* Mathematical operators must be valid
* Parentheses must be properly paired
* Curly braces { } and double square brackets [[ ]] arenot validfor indicator references Let's evaluate each option:
* Option A - IncorrectUses indicator nameswithout square brackets, which is invalid syntax.
* Option B - IncorrectUsescurly braces { }, which are not supported for indicator references, and also has ambiguous operator precedence.
* Option C - CorrectUses propersingle square brackets, valid arithmetic operators, and correctly nested parentheses. This is a common and documented formula pattern for calculating percentage improvement against a baseline.
* Option D - CorrectUses valid square-bracket indicator references and proper arithmetic. Even though it is logically redundant, it issyntactically valid, which is what the question asks.
* Option E - IncorrectUsesdouble square bracketsand mismatched braces { ), which is invalid syntax.

NEW QUESTION # 27
When sharing a Dashboard, who can be granted Dashboard access?
  • A. A specific role
  • B. A specific group
  • C. A specific user
  • D. A specific user, group, or role
Answer: D
Explanation:
In Platform Analytics, dashboards are shared through the dashboardShareaction. In theShare Dashboard dialog, theGrant access tofield explicitly allows you to enterone or more users, groups, or rolesto share the dashboard with. This sharing controls whether recipients canviewthe dashboard oreditit, depending on whether you add them as a viewer or editor. Sharing can also optionally allow recipients to manage (add/edit
/remove) sharing permissions if that option is enabled. ServiceNow further notes that only certain privileged roles (such asadmin, dashboard_admin, pa_admin, or pa_power_user) can see roles in the sharing panel in some configurations, and sharing with roles may require read access to theRoles [sys_user_role]table. This means access can be granted at the individual level (user), team level (group), or permission level (role), making "user, group, or role" the correct and complete choice.

NEW QUESTION # 28
Which Breakdown is most likely to use a Bucket Group as its Breakdown Source?
  • A. Assignment Group
  • B. Hour of day
  • C. Priority
  • D. Business Service
Answer: B
Explanation:
A Bucket Group is used in Platform Analytics to categorize numeric or time-based values into ranges. The Hour of day breakdown is a classic example of this usage, as it groups records into defined hourly ranges (for example, 00-01, 01-02, and so on).
Priority, Business Service, and Assignment Group are categorical fields that use direct field mappings and do not require bucket logic. Bucket Groups are specifically intended for non-categorical data such as time, age, duration, or numeric ranges. ServiceNow documentation explicitly identifies time-based breakdowns, such as hour of day or age ranges, as appropriate use cases for Bucket Groups. Therefore, option A is the correct answer.

NEW QUESTION # 29
Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?
  • A. Responsive Dashboards
  • B. User Experience Analytics
  • C. Next Experience Dashboards
  • D. Platform Analytics Workspace
Answer: B
Explanation:
User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.

NEW QUESTION # 30
How can aBreakdownbe applied tomultiple Indicatorsbased ondifferent Facts tables?
  • A. Create a separate breakdown mapping for each indicator facts table
  • B. Create a mapping script to define the relationship between the indicator facts tables and the breakdown source
  • C. Create a separate breakdown record for each indicator facts table
  • D. Configure the indicators to use the same indicator source
Answer: A
Explanation:
A single Breakdown can be reused across multiple indicators-even when those indicators are based on different facts tables-by creating aseparate Breakdown Mapping for each indicator facts table.
The Breakdown defineswhatis being analyzed, while the Breakdown Mapping defineshowthe indicator facts relate to the breakdown source. Because different facts tables may store data differently, each requires its own mapping configuration. A scripted mapping is only required when no direct relationship exists, not simply because facts tables differ. ServiceNow documentation clearly states that reuse across facts tables is achieved through multiple mappings, making option D the correct answer.

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