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[Hardware] Premium CITM Files & CITM Reliable Test Simulator

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【Hardware】 Premium CITM Files & CITM Reliable Test Simulator

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EXIN CITM Exam Syllabus Topics:
TopicDetails
Topic 1
  • IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.
Topic 2
  • Vendor Selection
  • Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.
Topic 3
  • Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.
Topic 4
  • Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.

EXIN EPI Certified Information Technology Manager Sample Questions (Q48-Q53):NEW QUESTION # 48
As part of feedback collection techniques, it is suggested to include anonymous feedback. What would be the most likely reason for this?
  • A. Reduced time spent for feedback participant
  • B. Avoidance of non-compliance to regulations
  • C. Promotion of honest feedback while avoiding fear for backfiring on the participant
  • D. Easier processing of data collected
Answer: C
Explanation:
The primary reason for includinganonymous feedbackin feedback collection is topromote honest feedback while avoiding fear for backfiring on the participant(B). Anonymity encourages participants to provide candid, truthful responses without worrying about repercussions, such as criticism or retaliation, which is critical inservice managementfor gathering accurate insights into service quality or issues. According toITIL' s continual service improvement (CSI), honest feedback is essential for identifying areas for improvement.
* Avoidance of non-compliance (A):Anonymity is unrelated to regulatory compliance in this context.
* Easier processing of data (C):Anonymity may complicate data processing by removing identifiers, not simplifying it.
* Reduced time (D):Anonymity doesn't inherently reduce the time required for feedback.
Reference:EPI CITM study guide, under Service Management, likely discusses feedback collection in ITIL's CSI framework, emphasizing anonymity for honest input. Check sections on customer feedback or service improvement.

NEW QUESTION # 49
In vendor selection, what is the most important reason for a reference check?
  • A. To verify products by other customers
  • B. To identify customers not mentioned on the reference list
  • C. To independently verify and validate a vendor's claim
  • D. To obtain financial information for vendor negotiation
Answer: C
Explanation:
The most important reason for areference checkinvendor selectionis toindependently verify and validate a vendor's claim(A). Reference checks involve contacting the vendor's previous or current clients to confirm claims about performance, reliability, and service quality, ensuring the vendor can meet contractual obligations. This aligns withvendor management best practicesto mitigate risks by validating vendor credibility.
* Verify products by other customers (B):Too narrow; reference checks focus on overall performance, not just products.
* Obtain financial information (C):Financial data is obtained through financial due diligence, not reference checks.
* Identify customers not mentioned (D):Not a primary goal; the focus is on validating provided references.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers due diligence processes, emphasizing reference checks for validation. Check sections on vendor evaluation or due diligence.

NEW QUESTION # 50
The IT service catalog is being reviewed. Which of the below is not considered a criterion for review?
  • A. Are any of the existing services up for retiring within the foreseeable future?
  • B. Are there any new laws, codes, and/or regulations which might impact the current service offerings?
  • C. Are the service offerings still relevant and appropriate?
  • D. Are there any changes in the IT service provider organization?
Answer: D
Explanation:
Reviewing anIT service catalog, as perITILservice asset and configuration management, focuses on ensuring services align with business needs and compliance requirements. Key criteria include:
* Retiring services (A):Assessing whether services are outdated or no longer needed is critical.
* New laws, codes, or regulations (B):Compliance with legal or regulatory changes is essential to avoid penalties.
* Service relevance and appropriateness (D):Ensures services meet current business objectives and user needs.
Changes in the IT service provider organization (C), such as internal restructuring or staffing changes, are not typically a direct criterion for service catalog review, as the catalog focuses on services offered, not the provider's internal operations.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service catalog management, detailing review criteria. Check sections on service portfolio or catalog management.

NEW QUESTION # 51
Senior management is concerned fraudulent activities may take place during large financial transactions. To reduce the risk of fraud, it expects the proper controls to be in place. Which security principle is in need of the highest attention?
  • A. Confidentiality
  • B. Availability
  • C. Integrity
  • D. Reliability
Answer: C
Explanation:
To reduce the risk of fraud in large financial transactions, the security principle ofintegrity(C) requires the highest attention.Integrity, as perISO/IEC 27001's CIA triad (Confidentiality, Integrity, Availability), ensures that data is accurate, complete, and unaltered. Fraud often involves manipulating transaction data, so controls like data validation, checksums, or audit trails are critical to maintain integrity and prevent unauthorized changes.
* Confidentiality (A)rotects data from unauthorized access, less directly related to fraud prevention.
* Availability (B):Ensures system access, not the primary concern for fraud.
* Reliability (D):Not a standard CIA triad principle; may relate to system performance but not fraud.
Reference:EPI CITM study guide, under Information Security Management, likely references the CIA triad, emphasizing integrity for fraud prevention. Check sections on security principles or fraud controls.

NEW QUESTION # 52
One particular incident repeatedly occurs every first day of the working week. As part of problem management, it is decided to gather a group of technical specialists to conduct problem analysis. Which technique is recommended?
  • A. Technical observation post
  • B. Fault isolation
  • C. Kepner-Tregoe
  • D. 5-Whys
Answer: D
Explanation:
For a recurring incident,problem managementinITILaims to identify the root cause to prevent future occurrences. The5-Whystechnique (C) is recommended as it involves repeatedly asking "why" to drill down to the root cause of the issue. This simple, effective method is suitable for a group of technical specialists analyzing a recurring problem, such as an incident occurring every Monday, which may stem from a specific process, configuration, or system issue.
* Kepner-Tregoe (A):A structured decision-making and problem-solving method, more complex and less focused on root cause analysis alone.
* Technical observation post (B):Not a standard problem management technique; likely a distractor.
* Fault isolation (D):Focuses on isolating faulty components, more applicable to hardware issues than recurring process-related incidents.
The 5-Whys technique is widely used in ITIL problem management for its simplicity and effectiveness in collaborative root cause analysis.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's problem management techniques, including 5-Whys. Check sections on problem analysis or root cause analysis.

NEW QUESTION # 53
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