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[General] Valid 100-140 Exam Bootcamp & Accurate 100-140 Prep Material

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【General】 Valid 100-140 Exam Bootcamp & Accurate 100-140 Prep Material

Posted at yesterday 01:17      View：28 | Replies：0        Print      Only Author   [Copy Link] 1#
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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 4
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 5
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q591-Q596):NEW QUESTION # 591
What is an essential security practice for a technician using Cisco Webex to provide remote support?
  • A. Ensure all session data is encrypted
  • B. Use high-quality video settings to enhance clarity
  • C. Record all sessions for future reference without informing the user
  • D. Allow multiple participants to join the support session for efficiency
Answer: A
Explanation:
Correct Answer. B. Ensure all session data is encrypted Encryption of session data in Cisco Webex protects the confidentiality and integrity of the information exchanged during the support session, safeguarding against potential data breaches.
Option A is incorrect because video quality settings do not directly impact the security of the session.
Option C is incorrect because recording sessions without user consent can violate privacy laws and corporate policies.
Option D is incorrect because allowing multiple participants without specific needs can increase the risk of unauthorized information disclosure.

NEW QUESTION # 592
During routine network maintenance, a technician wants to ensure that a newly installed router is accessible from various points on the corporate network.
Which command should be used?
  • A. ping the router's IP address from multiple network segments
  • B. ifconfig to check the router's interface configuration
  • C. telnet into the router to check its configuration
  • D. traceroute to the router's IP address
Answer: A
Explanation:
Correct Answer. A. ping the router's IP address from multiple network segments Ping is the ideal tool for verifying that the router is accessible from different parts of the network, allowing the technician to confirm basic connectivity and identify potential network partitioning issues quickly.
Option B is incorrect. ifconfig provides interface configuration but does not test connectivity from different network segments.
Option C is incorrect. telnet would be used for configuration checks and requires that the router is already reachable and configured for remote access.
Option D is incorrect. While traceroute provides a path that packets take, it's more detailed than necessary for a simple connectivity check and is better used after confirming the device is reachable via ping.

NEW QUESTION # 593
During a phone support call, a user aggressively insists on bypassing standard verification processes due to urgency.
What is the appropriate response for the help desk technician?
  • A. Ask security questions unrelated to the user verification process to confuse the caller
  • B. Comply with the request to avoid conflict
  • C. Transfer the call to a supervisor without verification
  • D. Politely refuse and adhere to established verification procedures
Answer: D
Explanation:
Maintaining adherence to verification procedures is essential, even under pressure, to protect against social engineering tactics that rely on creating a sense of urgency to bypass security controls.
Option A is incorrect because complying with such requests can lead to security breaches.
Option C is incorrect as transferring the call without following verification processes can expose the organization to risks if the caller is malicious.
Option D is incorrect because using unrelated security questions is unprofessional and does not address the issue of adhering to security protocols.

NEW QUESTION # 594
What action is required when an employee realizes they have emailed proprietary company documents to an unauthorized external party by mistake?
  • A. Send an email to the recipient asking them to ignore the previous email
  • B. Inform their manager and follow the company's data breach protocol
  • C. Do nothing as the email cannot be retrieved
  • D. Try to delete the email remotely
Answer: B
Explanation:
Correct Answer. B. Inform their manager and follow the company's data breach protocol Informing the manager and following the data breach protocol ensures that the incident is documented and handled according to company policies, which may include attempting to mitigate the breach's impact.
Option A is incorrect because inaction can lead to potential data leaks and breaches of trust Option C is incorrect because simply asking the recipient to ignore the email does not secure the proprietary information Option D is incorrect because while remote deletion is a potential technical solution, it should be part of a broader protocol handled by IT security professionals

NEW QUESTION # 595
During a routine check, a technician notices that after a recent change in the company's email system, there is a significant delay in message delivery. What is the most appropriate initial action for the technician to take?
  • A. Observe and document the email system's performance over the next few hours
  • B. Rollback the changes to the email system immediately
  • C. Notify all users about the potential email delay issue
  • D. Ignore the issue unless users report complaints
Answer: A
Explanation:
Correct Answer. C. Observe and document the email system's performance over the next few hours Observation and documentation provide vital data to determine whether the delay is a transient issue or a persistent problem. This approach allows for a better understanding of the issue's nature and scope before taking further corrective actions.
Option A is incorrect because notifying users may cause unnecessary alarm before fully understanding the issue's extent.
Option B is incorrect as rolling back changes immediately can disrupt operations and might not be necessary if the issue can be resolved with minor adjustments.
Option D is incorrect because ignoring the issue risks exacerbating the problem and can lead to user dissatisfaction.

NEW QUESTION # 596
......
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