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[General] Get Cisco 100-140 Exam Questions For Greater Results [2026]

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【General】 Get Cisco 100-140 Exam Questions For Greater Results [2026]

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Cisco 100-140 Exam Syllabus Topics:
TopicDetails
Topic 1
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 4
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q207-Q212):NEW QUESTION # 207
During a video conference, a user's Bluetooth headphones suddenly disconnect from their laptop.
After reconnecting, the headphones disconnect again within a few minutes.
What should the technician suggest first?
  • A. Perform a factory reset on the headphones
  • B. Change the WiFi channel on the user's router
  • C. Move closer to the Bluetooth source to ensure a stronger connection
  • D. Replace the laptop's Bluetooth adapter
Answer: C
Explanation:
Correct Answer. A. Move closer to the Bluetooth source to ensure a stronger connection Bluetooth connectivity issues are often caused by distance or interference. Moving closer to the laptop can help stabilize the connection and prevent frequent disconnections.
Option B is incorrect. Replacing the Bluetooth adapter is a more drastic step that should be considered if other simpler solutions fail.
Option C is incorrect. While WiFi interference can affect Bluetooth, changing the WiFi channel is less likely to be an immediate solution compared to reducing the distance.
Option D is incorrect. A factory reset of the headphones should be considered if there are persistent issues that are not solved by other means.

NEW QUESTION # 208
What is the most appropriate action for a technician to take when they encounter proprietary company software documentation while performing maintenance?
  • A. Make a copy of the documentation for personal reference to improve problem-solving efficiency in future tasks
  • B. Delete the documentation post-maintenance to prevent potential unauthorized access
  • C. Share the documentation in a public forum to get opinions on potential troubleshooting steps
  • D. Secure the documentation and ensure it is accessible only to authorized personnel
Answer: D
Explanation:
Correct Answer. C. Secure the documentation and ensure it is accessible only to authorized personnel Securing proprietary documentation ensures that sensitive information remains confidential and is only available to those who require it for their work, complying with best security practices.
Option A is incorrect because copying sensitive documentation for personal use breaches confidentiality policies.
Option B is incorrect because sharing proprietary information publicly violates confidentiality and can lead to significant security risks.
Option D is incorrect as deleting official documentation can result in loss of vital information necessary for operations or further maintenance.

NEW QUESTION # 209
A network technician suspects that a client's Windows computer is not correctly connecting to the office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)
  • A. The wireless network SSID.
  • B. The encryption type used by the Wi-Fi network.
  • C. The IP address assigned to the computer.
  • D. The default gateway address configured on the computer.
  • E. The firewall settings currently applied.
Answer: C,D
Explanation:
The ipconfig command displays the IP address assigned to each network interface. It also shows the default gateway address, which is essential for routing traffic outside the local network.

NEW QUESTION # 210
A user needs to connect a USB-C equipped laptop to an external display that only supports HDMI input. The user wants to ensure the connection can handle video output at 4K resolution. Which type of USB-C cable should the IT support technician recommend?
  • A. USB-C 3.1 Gen 1 cable
  • B. USB-C cable with Thunderbolt 3 support
  • C. USB-C 3.1 Gen 2 cable
  • D. USB-C 2.0 cable
Answer: B
Explanation:
A USB-C cable with Thunderbolt 3 support is the best choice for connecting to an external display at 4K resolution, as it supports higher data bandwidth up to 40 Gbps and can transmit both data and video signals efficiently. This capability is crucial for ensuring high-quality video transmission at 4K resolution.
Option A is incorrect because USB-C 2.0 cables do not support video output and are limited to lower data transfer rates.
Option B is incorrect because although USB-C 3.1 Gen 1 supports data transfer up to 5 Gbps, it may not provide optimal performance for 4K video due to its lower bandwidth compared to Gen 2 or Thunderbolt.
Option C is incorrect because while USB-C 3.1 Gen 2 supports higher data transfer rates up to 10 Gbps and can handle 4K video, Thunderbolt 3 offers the best performance for 4K displays due to its superior bandwidth.

NEW QUESTION # 211
A user reports that their Webex Desk Pro screen intermittently freezes during use. What is the most appropriate first action to troubleshoot this problem?
  • A. Increase the screen resolution and refresh rate settings
  • B. Adjust the room lighting where the Webex Desk Pro is located
  • C. Replace the Webex Desk Pro screen with a newer model
  • D. Monitor the device's CPU and memory usage during calls
Answer: D
Explanation:
Correct Answer. B. Monitor the device's CPU and memory usage during calls Intermittent freezing can be caused by system resource limitations. Monitoring CPU and memory usage can help determine if the device is being overloaded, which is a common cause of performance issues.
Option A is incorrect. Increasing resolution and refresh rate could potentially worsen performance issues if the device is already under strain.
Option C is incorrect. Replacing the unit is premature without first diagnosing the cause of the freezing.
Option D is incorrect. Room lighting affects visibility but not the performance of teleconferencing hardware.

NEW QUESTION # 212
......
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