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[General] Regualer GCX-AI-GPE Update, Exam GCX-AI-GPE Bootcamp

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【General】 Regualer GCX-AI-GPE Update, Exam GCX-AI-GPE Bootcamp

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q110-Q115):NEW QUESTION # 110
Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:
  • A. Number of agent certifications
  • B. Customer sentiment data
  • C. Interaction timestamps
  • D. Agent handle time trends
Answer: B,D

NEW QUESTION # 111
Which two improvements should you look for after enabling GPR?
(Choose two)
Response:
  • A. Agent downtime metrics
  • B. Higher outcome success rate
  • C. Increase in wait time
  • D. Reduced call abandonment rate
Answer: B,D

NEW QUESTION # 112
What role does the outcome score play in predictive engagement?
Response:
  • A. Determines skill assignment
  • B. Predicts queue overflow
  • C. Indicates probability of achieving an outcome
  • D. Measures agent satisfaction
Answer: C

NEW QUESTION # 113
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:
  • A. Random agent assignment
  • B. Manual configuration of skill priorities
  • C. Inability to scale across digital channels
  • D. Excessive use of AI models
Answer: B

NEW QUESTION # 114
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:
  • A. Agent availability
  • B. Page dwell time
  • C. Daily call quota
  • D. Exit intent
Answer: B,D

NEW QUESTION # 115
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